At last, a plan just right for YOUR business. Pick exactly what you want, we'll do the rest.

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Unlimited data during business hours
100GB between 6PM-6AM
$100 Credit
Phone line included
On an 18 month contract



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1. Choose your bundle plan

$54.95 /mth
Unlimited Data
During Business Hours
between 6pm-6am
Month to Month Contract
Free Setup
$54.95 /mth
Unlimited Data
During Business Hours
between 6pm-6am
18 Months Contract
Free Setup & $100.00 Credit

2. Choose your gateway

I have compatible hardware
No charges apply

NetComm NF18ACV
$99.95 Upfront

3. Choose your phone plan and number of lines

$0.00 /mth
Pay as you go calls
Just pay for the calls you make,
check our rates
$10.00 /mth
Local & National
Unlimited calls to standard Local and National numbers in Australia
$15.00 /mth
Mobile, Local & National
Unlimited calls to standard Mobile, Local and National numbers

4. Choose your handset

GXP1620 Handset
$64.00 Upfront

GXP2135 Handset
$129.00 Upfront

Add a dedicated fax line

Add a dedicated fax number, pay for calls only, no line rental charges apply. Full rates available here

Add a Cloud PBX and eliminate your on-premise phone system

A cloud-based business phone system that offers enterprise-grade calling features, improves reliability, and enables mobile users and locations. $/mth, full details available here

Your plan summary

Minimum total cost: $0.00. If you do not have an active telephone a connection fee may apply. Critical Information Summary
+ $0.00 Gateway
+ $0.00 Handset
+ $0.00 Postage


IVR (Menu Options)

Interactive Voice Response - "Press 1 for Sales, Press 2 for Service" - followed by sub menus. Customers must provide recording to SpinTel to create the IVR.


Queues are used by the system to queue your customer’s calls in a queue until a free resource becomes available. Advertisements or music can be played while on hold.


A conference allows a group of people to participate in phone call. When users leave or arrive they can be announced, a maximum number of participants can also be set.

Extension Dialling

Each user on the system is allocated an extension and can be called via this extension. Extensions can be located anywhere in Australia, thereby providing you with a free calls between locations.

Park Call

Park a caller and a voice prompt reads out what slot they are using (e.g. slot 701). Another person who needs to pick up the call dials 701 to answer the parked call.

Call Transfer

Call transfer - Where the call is placed on hold, a call is placed to another extension, a conversation can take place privately before the caller on hold is connected to the new extension.


You can have voicemail on each and every extension, and passcodes can be set to restrict access.

Voicemail to email

This simply attaches any voicemails into an email as a audio file and emails to the recipient’s email address.

Ring Groups

"Ring Groups" sends a call to be received by more than one internal extensions. The option is used most often for picking up calls received on a certain line and sending them to a certain department.

Time Conditions

Allows you to configure times of day that a certain IVR or call flow takes place – examples: Outside of business hours calls might divert to mobile, or they might be greeted by a prompt that says "we are closed, please call back between 9am and 5pm".

Call Recording

Crucial to certain endeavors. In most situations, data collected is later considered during decision making processes that affect operations, ideally improving productivity. Data aggregated from recordings works into training material, provides analytics during reviews and assists inspecial scenarios.

Music On Hold

Play custom music or advertisements while your customers are waiting for you to answer their call. SpinTel offers a default 'free' music file if you can’t provide your own.

CDR Call Reporting

The SpinTel provides some call reporting functionality.


Announcements are recordings plus an action. An announcement is configured in such a way that it first of all plays the announcement/recording, and can then perform an action afterward.

Speed Dial

Use short dial strings to call other people, e.g. 01 might dial the CEO's mobile number.


Each item below is supported by SpinTel, and has undergone rigorous testing to ensure you are receiving a quality product. You can order standard hardware items when submitting your order, please discuss your VoIP & Multiline Equipment requirements with your BizCare agent, who will contact you after you place your order.



The digital heart of your business delivers the ultimate broadband experience with triple play services and next generation wireless connectivity with ultra-fast speeds. The NF18ACV is a smart VDSL2/ADSL2+ gateway designed to connect to VDSL and ADSL networks as well as NBN & UFB Fibre services to deliver the fastest available broadband speeds and performance at your business.


Spec Sheet

PBX Equipment

Grandstream HT814

This FXS Gateway is an ideal solution for businesses looking to connect one or more lines of a traditional PSTN PBX to a Digital (NBN) system.


Spec Sheet

Grandstream GXW4008

The GXW4008 series FXS Gateway enables small and medium businesses to create an integrated IP and PSTN telephony systems to create one easy-to-manage communications solution. The GXW4008 series is intuitive and easy to deploy with its 8 FXS ports for analog telephones, and two 10/100 ports.


Spec Sheet

Phone Equipment

Grandstream GXP1620

The GXP1620 is a IP phone for small businesses. 2-line IP Phone includes 3-way conferencing to keep workers in-touch and productive. A 132x48 backlit LCD screen creates a clear display for easy viewing. Additional features such as dual-switched 10/100mbps ports, HD audio, multi-language support, integrated PoE and 3 XML programmable soft keys allow the GXP1620 to be a high quality, versatile and dependable office phone.


Spec Sheet

Grandstream GXP2135

The GXP 2135 is perfectly designed IP phone business class, supports up to 8 lines, equipped with a color LCD display with a diagonal of 2.8 inches, 4th XML programmable context-sensitive keys, 8 programmable keys, dual network ports, Gigabit, built PoE and Bluetooth, and with Electronic Hook (EHS). GXP 2135 delivers superior HD-quality sound.


Spec Sheet

Grandstream DP750

The DP750 supports a range of up to 300 meters outdoors and 50 meters indoors, and delivers up to 10 SIP accounts and 4 concurrent calls while also offering essential call control features and functionalities, such as 3-way conferencing, call forward and call transfer. A seamless, unified interaction between DP720s can be achieved through the DP750, by giving all DP720s a shared SIP account from the DP750.


Spec Sheet

Grandstream DP720

The DP720 allows the user to unbind themselves from their desk and move freely and efficiently throughout the work environment. When paired with Grandstream’s DP750, the DP720 offers a mobilized VoIP solution for any business or residential user. This mobile DECT handset is the ideal choice for users who are looking to be mobile and have access to essential call control features. Up to 5 DP720 handsets can pair with a single DP750 DECT base station, and each support up to 10 SIP accounts, full HD audio, a 3.5mm headset jack, multi-language support, a speakerphone and more.


Spec Sheet


On top of our already competetive international calling rates, we offer a special rate for countries in our top 50 list. SpinTel customers can enjoy a low rate of $1.98, for the first hour to any of our top 50 international countries. Flagfall may apply, please consult your plans Critical Information Summary for more information, rates below are per minute.

Top 50 Countries

Select a Destination

All Countries

Select a Destination


This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.


All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • Prices displayed on this page include GST.
  • Payment options include direct debit from a nominated savings, cheque or credit card account.
  • Service is billed monthly in advance.
  • Service is not available in all areas.
  • Plan is subject to our Acceptable Use Policy (AUP).
  • 30 days' notice is required for cancellation of services.
  • We will notify you prior to proceeding if you're not able to retain your current landline number.
  • Connection times may vary if you do not have an active telephone service and we will advise you of a connection timeframe once the order has been placed.
  • 'Free Setup' refers to an active phone line that is being transferred to us. Phone connection fees may apply for reactivations, technician visits or cabling of new lines.
  • 39¢ call connection charge applies to timed calls and is in addition to International Special or max cost call rates.
  • Timed calls are billed in 60 second increments.
  • Both the phone and broadband service will be contracted for the elected term.
  • The Top 50 International Special is available 24 hours a day, seven days a week.
  • Should you have a rented Telstra telephone handset, it is advisable to return the device to avoid a $50 handset purchase charge. Furthermore, if you are paying handset rental with your current provider, this monthly charge may continue to be billed by SpinTel until you return the handset.
  • Home phone features you may have activated with your current provider may be transferred and monthly fees for those features will be billed by SpinTel.
  • Some home phone features may not be compatible and complex services such as Line Hunt, FaxStream or Indial may not be available on this service. If you currently have one of these services, you may be required to remove them prior to submitting your application. Features such as redirections and auxiliary numbers may be cancelled on transfer.
  • Calls to 13 & 1300 numbers are charged at 40¢ per call.
  • An early termination fee of $99 pro-rata applies to the home phone service should you cancel within your contract term.
  • An early termination fee of $99 pro-rata applies to the broadband service should you cancel within your contract term.
  • Promotional contract credit applied monthly across the duration of the contract and may be withdrawn if the service is terminated early.
  • You may change plans at any time during your contract.
  • There is no charge to upgrade or downgrade your plan.
  • Service connection time is between 2 and 14 working days.
  • Upload data is un-metered.
  • Data usage is counted in gigabytes where 1 gigabyte (GB) = 1000 megabytes (MB).
  • Unused download data is forfeited at the end of each billing month.
  • Should you transfer your phone to another provider within your contract period, your broadband monthly access fee will be changed to the monthly bundled rate.
  • The service will be delivered over the Telstra Wholesale or Optus Wholesale network.
  • Services without the Auto Data Block option will be shaped to 256Kbps once data limit is reached for that billing period.


Our Gurus will help you get started, and happily help you out.

CALL US ON 13 22 10

Take a look at our FAQ's