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FLEXIBLE BUSINESS BROADBAND BUNDLES

At last, a plan just right for YOUR business. Pick exactly what you want, we'll do the rest.

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Unlimited data during business hours
100GB between 6PM-6AM
$100 Credit
Phone line included
On an 18 month contract

$54.95/mth

FLEXIBLE BUSINESS BROADBAND BUNDLES

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1. Choose your bundle plan

$54.95 /mth
Unlimited Data
During Business Hours
100GB
between 6pm-6am
Month to Month Contract
Free Setup
$54.95 /mth
Unlimited Data
During Business Hours
100GB
between 6pm-6am
18 Months Contract
Free Setup & $100.00 Credit

2. Choose your gateway


BYO
I have compatible hardware
No charges apply


Advanced
NetComm NF18ACV
$99.95 Upfront

3. Choose your phone plan and number of lines

$0.00 /mth
Pay as you go calls
Just pay for the calls you make,
check our rates
1
$10.00 /mth
Local & National
Unlimited calls to standard Local and National numbers in Australia
0
$15.00 /mth
Mobile, Local & National
Unlimited calls to standard Mobile, Local and National numbers
0

4. Choose your handset

Add a dedicated fax line

Add a dedicated fax number, pay for calls only, no line rental charges apply. Full rates available here

Add a Cloud PBX and eliminate your on-premise phone system

A cloud-based business phone system that offers enterprise-grade calling features, improves reliability, and enables mobile users and locations. $/mth, full details available here

Your plan summary

Minimum total cost: $0.00. If you do not have an active telephone a connection fee may apply. Critical Information Summary
$0.00/month
+ $0.00 Gateway
+ $0.00 Handset
+ $0.00 Postage

PHONE PLAN FEATURES

IVR (Menu Options)

Interactive Voice Response - "Press 1 for Sales, Press 2 for Service" - followed by sub menus. Customers must provide recording to SpinTel to create the IVR.

Queues

Queues are used by the system to queue your customer’s calls in a queue until a free resource becomes available. Advertisements or music can be played while on hold.

Conferences

A conference allows a group of people to participate in phone call. When users leave or arrive they can be announced, a maximum number of participants can also be set.

Extension Dialling

Each user on the system is allocated an extension and can be called via this extension. Extensions can be located anywhere in Australia, thereby providing you with a free calls between locations.

Park Call

Park a caller and a voice prompt reads out what slot they are using (e.g. slot 701). Another person who needs to pick up the call dials 701 to answer the parked call.

Call Transfer

Call transfer - Where the call is placed on hold, a call is placed to another extension, a conversation can take place privately before the caller on hold is connected to the new extension.

Voicemail

You can have voicemail on each and every extension, and passcodes can be set to restrict access.

Voicemail to email

This simply attaches any voicemails into an email as a audio file and emails to the recipient’s email address.

Ring Groups

"Ring Groups" sends a call to be received by more than one internal extensions. The option is used most often for picking up calls received on a certain line and sending them to a certain department.

Time Conditions

Allows you to configure times of day that a certain IVR or call flow takes place – examples: Outside of business hours calls might divert to mobile, or they might be greeted by a prompt that says "we are closed, please call back between 9am and 5pm".

Call Recording

Crucial to certain endeavors. In most situations, data collected is later considered during decision making processes that affect operations, ideally improving productivity. Data aggregated from recordings works into training material, provides analytics during reviews and assists inspecial scenarios.

Music On Hold

Play custom music or advertisements while your customers are waiting for you to answer their call. SpinTel offers a default 'free' music file if you can’t provide your own.

CDR Call Reporting

The SpinTel provides some call reporting functionality.

Announcements

Announcements are recordings plus an action. An announcement is configured in such a way that it first of all plays the announcement/recording, and can then perform an action afterward.

Speed Dial

Use short dial strings to call other people, e.g. 01 might dial the CEO's mobile number.

HARDWARE

Each item below is supported by SpinTel, and has undergone rigorous testing to ensure you are receiving a quality product. You can order standard hardware items when submitting your order, please discuss your VoIP & Multiline Equipment requirements with your BizCare agent, who will contact you after you place your order.

NETCOMM NF18ACV (datasheet)

  • Fully featured VDSL2 / ADSL2+ gateway
  • 4 x Gigabit Ethernet 10/100/1000 LAN ports
  • 1 x 10/100/1000 Gigabit Ethernet WAN port
  • Next generation WiFi 802.11 AC1600
  • $99.95 + shipping

Grandstream HT814 (datasheet)

  • 2 SIP profiles through 4 FXS ports and dual Gigabit ports
  • Includes a built-in NAT router which can handle routing speeds up to 100MBps
  • TLS and SRTP security encryption technology to protect calls and accounts
  • Supports 3-way voice conferencing
  • $130.00 + shipping

Grandstream GXW4008 (datasheet)

  • 3 SIP profiles through 8 FXS ports and dual Gigabit ports
  • Includes a built-in NAT router/100MBps
  • TLS and SRTP security encryption technology
  • Supports 3-way voice conferencing
  • $230.00 + shipping

Grandstream GXP1620 (datasheet)

  • 2 SIP accounts, 2 line keys, 3-way conferencing, 3 XML programmable context-sensitive soft keys
  • HD audio on speakerphone and handset
  • EHS support for Plantronics headsets
  • Up to 500 contacts, call history up to 200 records
  • $64.00 + shipping

Grandstream GXP2135 (datasheet)

  • 8 lines, 4 SIP accounts, 4 XML programmable context-sensitive soft keys
  • Dual switched, auto-sensing Gigabit ports, built-in PoE
  • 32 digitally programmable and customizable BLF/speed-dial keys
  • Bluetooth for syncing headsets and mobile devices for contact books, calendars & call transferring
  • HD audio on the handset and speakerphone; full duplex speakerphone
  • Supports EHS compatible Plantronics headsets
  • 4-way audio conferencing for easy conference calls
  • $129.00 + shipping

Grandstream DP750 (guide)

  • Up to 10 SIP accounts per system; up to 10 lines per handset
  • Supports a range of up to 300 meters outdoors and 50 meters indoors
  • 3-way voice conferencing, full HD audio, integrated PoE
  • Automated provisioning options include TR-069 and XML config files
  • $70.00 + shipping

Grandstream DP720 (guide)

  • Supported by Grandstream's DP750 DECT Base Station
  • 5 DP720 handsets are supported by each DP750
  • Supports a range of 300 meters outdoors and 50 meters indoors from the DP750 base station
  • Supports up to 10 SIP accounts per handset
  • HD audio on the handset and speakerphone; full duplex speakerphone
  • Supports EHS compatible Plantronics headsets
  • 4-way audio conferencing for easy conference calls
  • $60.00 + shipping

Grandstream GXP1760 (datasheet)

  • 6 lines, 6 dual-color line keys (with 3 SIP accounts), 4 XML programmable contextsensitive soft keys
  • 24 digitally programmable & customizable BLF/fastdial keys
  • HD wideband audio, full-duplex hands-free speakerphone with advanced acoustic echo cancellation
  • 5-way audio conferencing for easy conference calls
  • Dual 10/100 Mbps ports, built-in PoE
  • Built-in USB port for importing and exporting data only
  • Supports headset use with a RJ9 headset jack and EHS support for EHS-capable Plantronics headsets
  • $110.00 + shipping

Grandstream GXP1760W (datasheet)

  • WiFi-enabled variation of the GXP1760 IP phone
  • 6 lines, 6 dual-color line keys (with 3 SIP accounts), 4 XML programmable context-sensitive soft keys
  • 5 DP720 handsets are supported by each DP750
  • 24 digitally programmable & customizable BLF/fast-dial keys
  • Built-in USB port for importing and exporting data only
  • HD wideband audio, full-duplex hands-free speakerphone with advanced acoustic echo cancellation
  • Built-in PoE to power the devices and give it a network connection
  • $140.00 + shipping

INTERNATIONAL RATES

Let us help you keep in touch with your loved ones with our competitive international calling rates.

As if it wasn't already good enough, we'd also like you to enjoy a low rate of $1.98 for the first hour to any of the countries below. Flagfall may apply, please consult your plans Critical Information Summary for more information.

Argentina, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Korea South, Liechtenstein, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Russian Federation, San Marino, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States Of America

For call rates to a specific country please select it from the list below.

FREQUENTLY ASKED QUESTIONS

This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

TERMS

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • Prices displayed on this page include GST.
  • Payment options include direct debit from a nominated savings, cheque or credit card account.
  • Service is billed monthly in advance.
  • Service is not available in all areas.
  • Plan is subject to our Acceptable Use Policy (AUP).
  • 30 days' notice is required for cancellation of services.
  • We will notify you prior to proceeding if you're not able to retain your current landline number.
  • Connection times may vary if you do not have an active telephone service and we will advise you of a connection timeframe once the order has been placed.
  • 'Free Setup' refers to an active phone line that is being transferred to us. Phone connection fees may apply for reactivations, technician visits or cabling of new lines.
  • 39¢ call connection charge applies to timed calls and is in addition to International Special or max cost call rates.
  • Timed calls are billed in 60 second increments.
  • Both the phone and broadband service will be contracted for the elected term.
  • The Top 50 International Special is available 24 hours a day, seven days a week.
  • Should you have a rented Telstra telephone handset, it is advisable to return the device to avoid a $50 handset purchase charge. Furthermore, if you are paying handset rental with your current provider, this monthly charge may continue to be billed by SpinTel until you return the handset.
  • Home phone features you may have activated with your current provider may be transferred and monthly fees for those features will be billed by SpinTel.
  • Some home phone features may not be compatible and complex services such as Line Hunt, FaxStream or Indial may not be available on this service. If you currently have one of these services, you may be required to remove them prior to submitting your application. Features such as redirections and auxiliary numbers may be cancelled on transfer.
  • Calls to 13 & 1300 numbers are charged at 40¢ per call.
  • An early termination fee of $99 pro-rata applies to the home phone service should you cancel within your contract term.
  • An early termination fee of $99 pro-rata applies to the broadband service should you cancel within your contract term.
  • Promotional contract credit applied monthly across the duration of the contract and may be withdrawn if the service is terminated early.
  • You may change plans at any time during your contract.
  • There is no charge to upgrade or downgrade your plan.
  • Service connection time is between 2 and 14 working days.
  • Upload data is un-metered.
  • Data usage is counted in gigabytes where 1 gigabyte (GB) = 1000 megabytes (MB).
  • Unused download data is forfeited at the end of each billing month.
  • Should you transfer your phone to another provider within your contract period, your broadband monthly access fee will be changed to the monthly bundled rate.
  • The service will be delivered over the Telstra Wholesale or Optus Wholesale network.
  • Services without the Auto Data Block option will be shaped to 256Kbps once data limit is reached for that billing period.

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