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SPINTEL HOSTED BUSINESS PBX SOLUTIONS

Get rid of your old analogue PBX system and let us host your PBX on secure servers located in Australia.

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Hosted in Australia
Priority business support
Voicemail to email
Customize your own on hold music

CLOUD PBX

Cloud PBX
$30.00 Per Month

2. Choose your plan

$5.00 /mth
Business phone line & Low-cost PAYG calls
Essential phone line with amazing call rates
Fast, easy set-up
Keep your existing number
Award-winning company
PAYG calls 90% cheaper than Telstra
1
$10.00 /mth
Business phone line & National calls
Essential phone line with amazing call rates
Fast, easy set-up
Keep your existing number
Award-winning company
Unlimited local and national calls
0
$20.00 /mth
Business phone line & Unlimited calls
Your complete phone & calls solution
Fast, easy set-up
Keep your existing number
Award-winning company
Unlimited local, national and mobile calls
0

3. Choose your handset

Your plan summary

Minimum total cost: $0.00. Critical Information Summary
$0.00/month
Upfront Charges
+ $0.00 Handset
+ $0.00 Postage

PHONE PLAN FEATURES

IVR (Menu Options)

Interactive Voice Response - "Press 1 for Sales, Press 2 for Service" - followed by sub menus. Customers must provide recording to SpinTel to create the IVR.

Queues

Queues are used by the system to queue your customer’s calls in a queue until a free resource becomes available. Advertisements or music can be played while on hold.

Conferences

A conference allows a group of people to participate in phone call. When users leave or arrive they can be announced, a maximum number of participants can also be set.

Extension Dialling

Each user on the system is allocated an extension and can be called via this extension. Extensions can be located anywhere in Australia, thereby providing you with a free calls between locations.

Park Call

Park a caller and a voice prompt reads out what slot they are using (e.g. slot 701). Another person who needs to pick up the call dials 701 to answer the parked call.

Call Transfer

Call transfer - Where the call is placed on hold, a call is placed to another extension, a conversation can take place privately before the caller on hold is connected to the new extension.

Voicemail

You can have voicemail on each and every extension, and passcodes can be set to restrict access.

Voicemail to email

This simply attaches any voicemails into an email as a audio file and emails to the recipient’s email address.

Ring Groups

"Ring Groups" sends a call to be received by more than one internal extensions. The option is used most often for picking up calls received on a certain line and sending them to a certain department.

Time Conditions

Allows you to configure times of day that a certain IVR or call flow takes place – examples: Outside of business hours calls might divert to mobile, or they might be greeted by a prompt that says "we are closed, please call back between 9am and 5pm".

Call Recording

Crucial to certain endeavors. In most situations, data collected is later considered during decision making processes that affect operations, ideally improving productivity. Data aggregated from recordings works into training material, provides analytics during reviews and assists inspecial scenarios.

Music On Hold

Play custom music or advertisements while your customers are waiting for you to answer their call. SpinTel offers a default 'free' music file if you can’t provide your own.

CDR Call Reporting

The SpinTel provides some call reporting functionality.

Announcements

Announcements are recordings plus an action. An announcement is configured in such a way that it first of all plays the announcement/recording, and can then perform an action afterward.

Speed Dial

Use short dial strings to call other people, e.g. 01 might dial the CEO's mobile number.

HARDWARE

Each item below is supported by SpinTel, and has undergone rigorous testing to ensure you are receiving a quality product. You can order standard hardware items when submitting your order, please discuss your VoIP & Multiline Equipment requirements with your BizCare agent, who will contact you after you place your order.

NETCOMM NF18ACV (datasheet)

  • Fully featured VDSL2 / ADSL2+ gateway
  • 4 x Gigabit Ethernet 10/100/1000 LAN ports
  • 1 x 10/100/1000 Gigabit Ethernet WAN port
  • Next generation WiFi 802.11 AC1600
  • $99.95 + shipping

Grandstream HT814 (datasheet)

  • 2 SIP profiles through 4 FXS ports and dual Gigabit ports
  • Includes a built-in NAT router which can handle routing speeds up to 100MBps
  • TLS and SRTP security encryption technology to protect calls and accounts
  • Supports 3-way voice conferencing
  • $130.00 + shipping

Grandstream GXW4008 (datasheet)

  • 3 SIP profiles through 8 FXS ports and dual Gigabit ports
  • Includes a built-in NAT router/100MBps
  • TLS and SRTP security encryption technology
  • Supports 3-way voice conferencing
  • $230.00 + shipping

Grandstream GXP1620 (datasheet)

  • 2 SIP accounts, 2 line keys, 3-way conferencing, 3 XML programmable context-sensitive soft keys
  • HD audio on speakerphone and handset
  • EHS support for Plantronics headsets
  • Up to 500 contacts, call history up to 200 records
  • $64.00 + shipping

Grandstream GXP2135 (datasheet)

  • 8 lines, 4 SIP accounts, 4 XML programmable context-sensitive soft keys
  • Dual switched, auto-sensing Gigabit ports, built-in PoE
  • 32 digitally programmable and customizable BLF/speed-dial keys
  • Bluetooth for syncing headsets and mobile devices for contact books, calendars & call transferring
  • HD audio on the handset and speakerphone; full duplex speakerphone
  • Supports EHS compatible Plantronics headsets
  • 4-way audio conferencing for easy conference calls
  • $129.00 + shipping

Grandstream DP750 (guide)

  • Up to 10 SIP accounts per system; up to 10 lines per handset
  • Supports a range of up to 300 meters outdoors and 50 meters indoors
  • 3-way voice conferencing, full HD audio, integrated PoE
  • Automated provisioning options include TR-069 and XML config files
  • $70.00 + shipping

Grandstream DP720 (guide)

  • Supported by Grandstream's DP750 DECT Base Station
  • 5 DP720 handsets are supported by each DP750
  • Supports a range of 300 meters outdoors and 50 meters indoors from the DP750 base station
  • Supports up to 10 SIP accounts per handset
  • HD audio on the handset and speakerphone; full duplex speakerphone
  • Supports EHS compatible Plantronics headsets
  • 4-way audio conferencing for easy conference calls
  • $60.00 + shipping

Grandstream GXP1760 (datasheet)

  • 6 lines, 6 dual-color line keys (with 3 SIP accounts), 4 XML programmable contextsensitive soft keys
  • 24 digitally programmable & customizable BLF/fastdial keys
  • HD wideband audio, full-duplex hands-free speakerphone with advanced acoustic echo cancellation
  • 5-way audio conferencing for easy conference calls
  • Dual 10/100 Mbps ports, built-in PoE
  • Built-in USB port for importing and exporting data only
  • Supports headset use with a RJ9 headset jack and EHS support for EHS-capable Plantronics headsets
  • $110.00 + shipping

Grandstream GXP1760W (datasheet)

  • WiFi-enabled variation of the GXP1760 IP phone
  • 6 lines, 6 dual-color line keys (with 3 SIP accounts), 4 XML programmable context-sensitive soft keys
  • 5 DP720 handsets are supported by each DP750
  • 24 digitally programmable & customizable BLF/fast-dial keys
  • Built-in USB port for importing and exporting data only
  • HD wideband audio, full-duplex hands-free speakerphone with advanced acoustic echo cancellation
  • Built-in PoE to power the devices and give it a network connection
  • $140.00 + shipping

FREQUENTLY ASKED QUESTIONS

This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

TERMS

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • All prices include GST.
  • Only available to small to medium business customers.
  • Service is billed monthly in advance.
  • Payments are to be made by Direct Debit or Credit Card.
  • No flagfall applies to all calls.
  • Mobile and International Calls are charged per 30 seconds.
  • 30 days required in writing for cancellations.
  • All plans are subject to our Acceptable Use Policy (AUP).
  • Calls to 13 & 1300 numbers are charged at 35¢ per call.
  • Calls to 1800 numbers are free.
  • You may change plans any time for the following monthly billing cycle.
  • SpinTel provides no guarantee that the DID number allocated will be a local call for third party callers in your area. This must be confirmed with the third party's voice carrier.
  • VoIP services are generally activated within one business day.
  • Unfortunately DID Numbers are not available for the Northern Territory.
  • If in the event you call an emergency services number from this VoIP service, you must advise the operator of your current location.
  • The service will be delivered over the Optus Wholesale network
  • To see our international voip rates, click here.

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