| Plan Features | Small | Medium | Large |
|---|---|---|---|
| Standard local and national calls included | |||
| Unlimited calls to mobiles in Australia | |||
| nbn™ ready | |||
| Keep your existing number | |||
| No flagfall charges | |||
| Voicemail to e-mail | |||
| No contract | |||
| No activation fee | |||
| Line Hunt | |||
| Call Forward Busy/ Unreachable/ Unconditional |
| Optional Plan Features $30.00 per Month: (Feature Description Here) | Small | Medium | Large |
|---|---|---|---|
| Call Queuing | |||
| IVR (Menu Options) | |||
| Call Recording | |||
| Announcements | |||
| Ring Groups | |||
| Time Conditions | |||
| Park Calls |
| 1300 and 1800 per minute costs | Small | Medium | Large |
|---|---|---|---|
| National | $0.05c | Unlimited | Unlimited |
| Mobile | $0.06c | $0.06c | Unlimited |
| Plan cost per month | $10.00 | $300.00 | $800.00 |
| Handset Features | GXP1625 | GXP2135 |
|---|---|---|
| 2 Lines | ||
| 8 Lines | ||
| nbn™ ready | ||
| HD audio | ||
| Electronic Hook Switch (EHS) | ||
| PoE to power Ethernet | ||
| Hold, transfer | ||
| 3-way conferencing | ||
| 4-way conferencing | ||
| Spec Sheet | GXP1625 | GXP2135 |
Let us help you keep in touch with your loved ones with our competitive international calling rates.
As if it wasn't already good enough, we'd also like you to enjoy a low rate of $1.98 on landline calls for the first hour to any of the countries below. Flagfall may apply, please consult your plans Critical Information Summary for more information.
For call rates to a specific country please select it from the list below.
This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.
The table below provides an estimate on how long most orders take, note that delivery times may vary (in some cases considerably) due to infrastructure issues.
| Order Type | Average ETA | More Information |
| Mobile | 3-4 Business Days | Mobile Setup Process |
| Residential Telephone | 1-5 Business Days | Telephone Setup Process |
| Business Telephone | 1-5 Business Days | Business Phone Setup Process |
| Business VoIP | 1-2 Business Days | VoIP Setup Process |
| Broadband Bundles | 6-14 Business Days | Broadband Bundle Setup Process |
| Business Bundles | 6-14 Business Days | Business Bundles Setup Process |
| NBN Bundles | 9-24 Business Days (much faster with existing NTD) | NBN Setup Process |
We have two bill runs that dispatch invoices on either the 7th, or 21st of the month.
Some customers receive a bill before their entire order is completed.
For example, a customer has ordered a bundle, and their phone was connected before the broadband. If a bill run is scheduled after this then you will receive an invoice for the active service.
All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).
This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.
Our phone pack helps you avoid any unexpected phone bills, call any local, national or mobile number within Australia for as long as you want.
Login to our user portal to change your plan at any time, your plan change will start for your next billing cycle.
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