Get the stability of PBX without the hassle of wires.


SpinTel's Hosted PBX includes many useful features such as Call Queueing, PBX Call Groups, Virtual Switchboard IVR, PBX Extension Numbers, Unlimited Outbound Calls and many other useful features all of which are included for free.

Our service is suitable for an ordinary office, a virtual office or several offices in several locations and even your home. We think it's the most fully featured and best value Australian PBX service you'll find.


We offer the best value Wireless PBX plans in Australia. Besides saving you money, we also provide a whole range of free features that our customers have come to expect, like call queuing, a switchboard service, and extension numbers.


Sign up with peace of mind. If you happen to change your mind (which you won't!), you can cancel anytime for $0.


Both our staff and our servers are hosted in Australia ensuring the best possible service, security, and speeds.


The most competitive price you can find, with the added bonus of no lock-in contract.

2. Choose your contract

Month to Month
No Setup Fee
18 Months
$99.00 Credit

3. Choose your phone plan and number of lines

$0.00 /mth
Pay as you go calls
Just pay for the calls you make,
check our rates
$10.00 /mth
Local & National
Unlimited calls to standard Local and National numbers in Australia
$15.00 /mth
Mobile, Local & National
Unlimited calls to standard Mobile, Local and National numbers

4. Choose your handset

Your plan summary

Critical Information Summary - Minimum total cost: Minimum total cost is plan price. Minimum Upfront Costs: $179 hardware payable upfront + Postage Costs: Standard postage $15.
+ $0.00 Gateway
+ $0.00 Handset
+ $0.00 Postage


Plan Features Small Medium Large
Standard local and national calls included
Unlimited calls to mobiles in Australia
nbn™ ready
Keep your existing number
No flagfall charges
Voicemail to e-mail
No contract
No activation fee
Line Hunt
Call Forward Busy/ Unreachable/ Unconditional
Optional Plan Features $30.00 per Month: (Feature Description Here) Small Medium Large
Call Queuing
IVR (Menu Options)
Call Recording
Ring Groups
Time Conditions
Park Calls
1300 and 1800 per minute costs Small Medium Large
National $0.05c Unlimited Unlimited
Mobile $0.06c $0.06c Unlimited
Plan cost per month $10.00 $300.00 $800.00
Handset Features GXP1625 GXP2135
2 Lines
8 Lines
nbn™ ready
HD audio
Electronic Hook Switch (EHS)
PoE to power Ethernet
Hold, transfer
3-way conferencing
4-way conferencing
Spec Sheet GXP1625 GXP2135


IVR (Menu Options)

Interactive Voice Response - "Press 1 for Sales, Press 2 for Service" - followed by sub menus. Customers must provide recording to SpinTel to create the IVR.


Queues are used by the system to queue your customer’s calls until a resource becomes available. Advertisements or music can be played while on hold.


A conference allows a group of people to participate in a phone call. When users leave or arrive they can be announced. A maximum number of participants can also be set.

Extension Dialling

Each user on the system is allocated an extension and can be called via this extension. Extensions can be located anywhere in Australia, thereby providing you with free calls between locations.

Park Call

Park a caller and a voice prompt reads out what slot they are using (e.g. slot 701). Another person who needs to pick up the call dials 701 to answer the parked call.

Call Transfer

When the call is placed on hold, a call is placed to another extension. A conversation can take place privately before the caller on hold is connected to the new extension.


You can have voicemail on every extension, and passcodes can be set to restrict access.

Voicemail to email

This simply attaches any voicemails into an email as an audio file and emails to the recipient’s email address.

Ring Groups

"Ring Groups" sends a call to be received by more than one internal extensions. This feature is used most often for picking up calls received on a certain line and sending them to a certain department.

Time Conditions

Allows you to configure times of day that a certain IVR or call flow takes place. For example: Outside of business hours calls might divert to mobile, or they might be greeted by a prompt that says, "We are closed, please call back between 9am and 5pm".

Call Recording

Crucial to certain endeavours. Recorded data is often used during decision-making processes that affect operations, ideally improving productivity. Data aggregated from recordings works into training material, provides analytics during reviews and assists in special scenarios.

Music On Hold

Play custom music or advertisements while your customers are waiting for you to answer their call. SpinTel offers a default 'free' music file if you can’t provide your own.

CDR Call Reporting

Some call reporting functionality provided.


Announcements are recordings plus an action. An announcement is configured in such a way that it, first of all, plays the announcement / recording, and can then perform an action afterwards.

Speed Dial

Use short dial strings to call other people. For example, 01 might dial the CEO's mobile number.


Each item below is supported by SpinTel, and has undergone rigorous testing to ensure you are receiving a quality product. You can order standard hardware items when submitting your order, please discuss your VoIP & Multiline Equipment requirements with your BizCare agent, who will contact you after you place your order.

Grandstream GXP1620 (datasheet)

  • 2 SIP accounts, 2 line keys, 3-way conferencing, 3 XML programmable context-sensitive soft keys
  • HD audio on speakerphone and handset
  • EHS support for Plantronics headsets
  • Up to 500 contacts, call history up to 200 records

Grandstream GRP2612 (datasheet)

  • Supports 2 SIP accounts and 4 multi-purpose line keys
  • HD audio on speakerphone and handset
  • Up to 16 digital BLF Keys

Grandstream GXP1760W (datasheet)

  • WiFi-enabled variation of the GXP1760 IP phone
  • 6 lines, 6 dual-color line keys (with 3 SIP accounts), 4 XML programmable context-sensitive soft keys
  • 5 DP720 handsets are supported by each DP750
  • 24 digitally programmable & customizable BLF/fast-dial keys
  • Built-in USB port for importing and exporting data only
  • HD wideband audio, full-duplex hands-free speakerphone with advanced acoustic echo cancellation
  • Built-in PoE to power the devices and give it a network connection

Grandstream GXP2135 (datasheet)

  • 8 lines, 4 SIP accounts, 4 XML programmable context-sensitive soft keys
  • Dual switched, auto-sensing Gigabit ports, built-in PoE
  • 32 digitally programmable and customizable BLF/speed-dial keys
  • Bluetooth for syncing headsets and mobile devices for contact books, calendars & call transferring
  • HD audio on the handset and speakerphone; full duplex speakerphone
  • Supports EHS compatible Plantronics headsets
  • 4-way audio conferencing for easy conference calls

Grandstream DP752 (guide)

  • Up to 10 SIP accounts per system; up to 10 lines per handset
  • Supports a range of up to 350 meters outdoors and 50 meters indoors
  • 3-way voice conferencing, full HD audio, integrated PoE
  • Automated provisioning options include TR-069 and XML config files

Grandstream DP722 (guide)

  • Supported by Grandstream's DP752 DECT Base Station
  • 5 DP722 handsets are supported by each DP752
  • Supports a range of 350 meters outdoors and 50 meters indoors from the DP752 base station
  • Supports up to 10 SIP accounts per handset
  • HD audio on the handset and speakerphone; full duplex speakerphone
  • 4-way audio conferencing for easy conference calls

Grandstream GAC2500 (datasheet)

  • WiFi-enabled
  • The GAC2500 is an Android-based Business Conference Phone that will redefine the choices, flexibility and mobility available in any workplace.
  • It supports up to 6 lines and 6 SIP accounts while also offering full access to the Google Play Store in order to hold conferences through Skype, Google Hangouts and more.
  • This Business Conference Phone offers a variety of mobility options by supporting Bluetooth for audio pairing and data syncing with mobile devices, as well as WiFi for wireless calling/conferencing in any location.
  • A 7-way conference bridge allows the GAC2500 to easily create and hold a conference at any time and the 4.3” touch screen with familiar Android interface offers easy use.

NETCOMM NL1901ACV (datasheet)

  • Fully featured VDSL2 / 4G LTE gateway
  • 4 x Gigabit Ethernet 10/100/1000 LAN ports
  • 1 x 10/100/1000 Gigabit Ethernet WAN port
  • Next generation WiFi 802.11 AC1600

Grandstream HT814 (datasheet) 

  • Only to be used with Analog phones or PBX's
  • 2 SIP profiles through 4 FXS ports and dual Gigabit ports
  • Includes a built-in NAT router which can handle routing speeds up to 100MBps
  • TLS and SRTP security encryption technology to protect calls and accounts
  • Supports 3-way voice conferencing


This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.


All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • All prices include GST.
  • Only available to small to medium business customers.
  • Service is billed monthly in advance.
  • Payments are to be made by Direct Debit or Credit Card.
  • No flagfall applies to all calls.
  • Mobile and International Calls are charged per 30 seconds.
  • 30 days required in writing for cancellations.
  • All plans are subject to our Acceptable Use Policy (AUP).
  • Calls to 13 & 1300 numbers are charged at 35¢ per call.
  • Calls to 1800 numbers are free.
  • You may change plans any time for the following monthly billing cycle.
  • SpinTel provides no guarantee that the DID number allocated will be a local call for third party callers in your area. This must be confirmed with the third party's voice carrier.
  • VoIP services are generally activated within one business day.
  • Unfortunately DID Numbers are not available for the Northern Territory.
  • If in the event you call an emergency services number from this VoIP service, you must advise the operator of your current location.
  • The service will be delivered over the Optus Wholesale network
  • To see our international voip rates, click here.



Simple bills

Our bills our simple: you pay the price on your plan with no unexpected charges.


Unlimited calling

Unlimited calls to local, national, and mobile numbers within Australia for the best package prices.


Real-time warnings

We keep you posted the moment you hit 50%, 85%, and 100% of your usage limit.


Modern handsets

Full-featured desk or cordless phones that work for any office setup.


No plan lock-in

You're not tied to a minimum term so you can cancel anytime at no cost.


Built-in business features

Call queues, conferences, call transfer, call recording, voicemail and much more included for free.


It's not just our call quality that you'll love, it's our award-winning service. Tell our support team what you need and let them guide you through our simple setup process.


We've been supporting Australian businesses since 1996 and we've learned a lot in that time. Our plans and services are made with businesses in mind, so they're easy to understand, and easy to change as you grow.


No question is too simple or too technical for our team. Talk to us today to get clarity on your options.


Our gurus will help you get started, and happily help you out.