Flexible Business Broadband Bundles

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Step 1.
Select your plan
Unlimited Data During Business Hours 100GB between 6pm-6am
$54.95 Per Month
Month to Month Contract Free Setup
Only pay for the calls you make more
Unlimited Data During Business Hours 100GB between 6pm-6am
$54.95 Per Month
18 Months Contract $100 Credit
Only pay for the calls you make more
Step 2.
Select your hardware
BYO
I have compatible hardware No charges apply
NetComm
NF18ACV $99.95 Upfront
Step 3.
Customise your plan
Number of Lines Please select how many phone lines you want connected

GXP1620 Handset

Please select



GXP2135 Handset

Please select



Step 4.
Optional Extras
Would you like Unlimited Local and National Calls at $10.00p/m?
There are no additional call costs if you select our National Phone Pack with unlimited local, and national calls to an Australian number. Full rates available here
Would you like Unlimited Local, National and Mobile Calls at $15.00p/m?
There are no additional call costs if you select our Unlimited Phone Pack with unlimited local, national and mobile calls to an Australian number. Full rates available here
0Still using a fax?
A Pay As You Go service with no line rental. Full rates available here
Would you like to have a Cloud PBX or eliminate your on-premise phone system at $30.00p/m?
A cloud-based business phone system that offers enterprise-grade calling features, improves reliability, and enables mobile users and locations Full details available here
Your plan summary

Minimum total cost $744.95. If you do not have an active telephone a connection fee may apply.

1 Rental handsets are subject to an upfront configuration charge equal to three months rental, payable per device. This fee is waived when purchasing outright.

Critical Information Summary

$0.00/month

+ $99.00 Gateway
+ $99.00 Handset
+ $15.00 Postage

Phone Plan Features Descriptions

IVR (Menu Options) Queues Conferences
Interactive Voice Response - "Press 1 for Sales, Press 2 for Service" - followed by sub menus. Customers must provide recording to SpinTel to create the IVR. Queues are used by the system to queue your customer’s calls in a queue until a free resource becomes available. Advertisements or music can be played while on hold. A conference allows a group of people to participate in phone call. When users leave or arrive they can be announced, a maximum number of participants can also be set.
Extension Dialling Park Call Call Transfer
Each user on the system is allocated an extension and can be called via this extension. Extensions can be located anywhere in Australia, thereby providing you with a free calls between locations. Park a caller and a voice prompt reads out what slot they are using (e.g. slot 701). Another person who needs to pick up the call dials 701 to answer the parked call. Call transfer - Where the call is placed on hold, a call is placed to another extension, a conversation can take place privately before the caller on hold is connected to the new extension.
Voicemail Voicemail to email Ring Groups
You can have voicemail on each and every extension, and passcodes can be set to restrict access. This simply attaches any voicemails into an email as a audio file and emails to the recipient’s email address. "Ring Groups" sends a call to be received by more than one internal extensions. The option is used most often for picking up calls received on a certain line and sending them to a certain department.
Time Conditions Call Recording Music On Hold
Allows you to configure times of day that a certain IVR or call flow takes place – examples: Outside of business hours calls might divert to mobile, or they might be greeted by a prompt that says "we are closed, please call back between 9am and 5pm". Crucial to certain endeavors. In most situations, data collected is later considered during decision making processes that affect operations, ideally improving productivity. Data aggregated from recordings works into training material, provides analytics during reviews and assists inspecial scenarios. Play custom music or advertisements while your customers are waiting for you to answer their call. SpinTel offers a default 'free' music file if you can’t provide your own.
CDR Call Reporting Announcements Speed Dial
The SpinTel provides some call reporting functionality. Announcements are recordings plus an action. An announcement is configured in such a way that it first of all plays the announcement/recording, and can then perform an action afterward. Use short dial strings to call other people, e.g. 01 might dial the CEO's mobile number.

Business Features

Plan Features Small Medium Large
Priority service
Standard local and national calls included
Unlimited calls to mobiles in Australia
nbn™ ready
Keep your existing number
No flagfall charges
Voicemail
Voicemail to e-mail
No contract
No activation fee
Line Hunt
Call Forward Busy/Unreachable/Unconditional
Optional Plan Features $30.00 per Month: (Feature Description Here) Small Medium Large
Call Queuing
IVR (Menu Options)
Call Recording
Announcements
Ring Groups
Time Conditions
Park Calls
1300 and 1800 per minute costs Small Medium Large
National $0.05c Unlimited Unlimited
Mobile $0.06c $0.06c Unlimited
Plan cost per month $10.00 $300.00 $800.00
Handset Features GXP1625 GXP2135
2 Lines
8 Lines
nbn™ ready
HD audio
Electronic Hook Switch (EHS)
PoE to power Ethernet
Hold, Transfer, Speaker Phone
3-way conferencing
4-way conferencing
RJ9 headset jack
Bluetooth
TFT color LCD
Music on Hold
Spec Sheet GXP1625 GXP2135
Gateways NF10WV NF17ACV
FTTN/FTTB
FTTH/FTTP
HFC
2 Voice ports
Gigabit Ethernet
Next generation WiFi 802.11 AC1600
Media Sharing
Spec Sheet NF10WV NF17ACV

Hardware

Each item below is supported by SpinTel, and has undergone rigorous testing to ensure you are receiving a quality product. You can order standard hardware items when submitting your order, please discuss your VoIP & Multiline Equipment requirements with your BizCare agent, who will contact you after you place your order.

Gateways

Netcomm VDSL/ADSL WiFi VoIP GIGABIT Gateway NF18ACV
The digital heart of your business delivers the ultimate broadband experience with triple play services and next generation wireless connectivity with ultra-fast speeds. The NF18ACV is a smart VDSL2/ADSL2+ gateway designed to connect to VDSL and ADSL networks as well as NBN & UFB Fibre services to deliver the fastest available broadband speeds and performance at your business.
$99.95
Spec Sheet

PBX Equipment

Grandstream HT814 Grandstream GXW4008
This FXS Gateway is an ideal solution for businesses looking to connect one or more lines of a traditional PSTN PBX to a Digital (NBN) system. The GXW4008 series FXS Gateway enables small and medium businesses to create an integrated IP and PSTN telephony systems to create one easy-to-manage communications solution. The GXW4008 series is intuitive and easy to deploy with its 8 FXS ports for analog telephones, and two 10/100 ports.
$130 $230
Spec Sheet Spec Sheet

Phone Equipment

Grandstream GXP1620 Grandstream GXP2135
The GXP1620 is a IP phone for small businesses. 2-line IP Phone includes 3-way conferencing to keep workers in-touch and productive. A 132x48 backlit LCD screen creates a clear display for easy viewing. Additional features such as dual-switched 10/100mbps ports, HD audio, multi-language support and 3 XML programmable soft keys allow the GXP1620 to be a high quality, versatile and dependable office phone. The GXP 2135 is perfectly designed IP phone business class, supports up to 8 lines, equipped with a color LCD display with a diagonal of 2.8 inches, 4th XML programmable context-sensitive keys, 8 programmable keys, dual network ports, Gigabit, built PoE and Bluetooth, and with Electronic Hook (EHS). GXP 2135 delivers superior HD-quality sound.
$64 $129
Spec Sheet Spec Sheet
Grandstream DP750 Grandstream DP720
The DP750 supports a range of up to 300 meters outdoors and 50 meters indoors, and delivers up to 10 SIP accounts and 4 concurrent calls while also offering essential call control features and functionalities, such as 3-way conferencing, call forward and call transfer. A seamless, unified interaction between DP720s can be achieved through the DP750, by giving all DP720s a shared SIP account from the DP750. The DP720 allows the user to unbind themselves from their desk and move freely and efficiently throughout the work environment. When paired with Grandstream’s DP750, the DP720 offers a mobilized VoIP solution for any business or residential user. This mobile DECT handset is the ideal choice for users who are looking to be mobile and have access to essential call control features. Up to 5 DP720 handsets can pair with a single DP750 DECT base station, and each support up to 10 SIP accounts, full HD audio, a 3.5mm headset jack, multi-language support, a speakerphone and more.
$70.00 $60.00
Spec Sheet Spec Sheet


International Rates

On top of our already competetive international calling rates, we offer a special rate for countries in our top 50 list. SpinTel customers can enjoy a low rate of $1.98, for the first hour to any of our top 50 international countries. Flagfall may apply, please consult your plans Critical Information Summary for more information, rates below are per minute.

Top 50 Countries

Select a Destination

All Countries

Select a Destination


Business Broadband FAQ

This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

 

What happens after I place my order?

Once your order is received our provisioning team will verify your order details, then perform some additional checks on your order.

 

When can I use the order tracker?

After your order is verified we will create your account, which means you can now log into our Order Tracker (this usually takes about 24 hours from when you place your order).

 

How long does it take to complete my order?

Please see the table below for estimates on order delivery times, we recommend viewing the 'More Information' link that relates to your order type so that you may view specific information regarding your service installation.

Our delivery time frames heavily depend on infrastructure available at your address, please note that these are provided to be a guide only, and are based on our average delivery times.

Order Type Average ETA More Information
Mobile 3-4 Business Days Mobile Setup Process
Residential Telephone 1-5 Business Days Telephone Setup Process
Business Telephone 1-5 Business Days Business Phone Setup Process
Business VoIP 1-2 Business Days VoIP Setup Process
Broadband Bundles 6-14 Business Days Broadband Bundle Setup Process
Business Bundles 6-14 Business Days Business Bundles Setup Process
NBN Bundles 9-24 Business Days (much faster with existing NTD) NBN Setup Process

 

How does SpinTel keep me updated on my order progress?

At almost every step of the way we will keep you updated on your order, you should expect to receive emails & SMS from us when you order is submitted, and when it is completed.

 

What if there are issues with my order?

Occasionally we may run into issues, this can happen at any stage of the install process. If this happens we will notify you via email, and one of our agents will call you ASAP to attempt to resolve whatever issue may have ocured.

 

When will I get my first bill?

We have two bill runs that dispatch invoices on either the 7th, or 21st of the month.

Some customers receive a bill before their entire order is completed.

For example, a customer has ordered a bundle, and their phone was connected before the broadband. If a bill run is scheduled after this then you will receive an invoice for the active service.



Terms

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • Prices displayed on this page include GST.
  • Payment options include direct debit from a nominated savings, cheque or credit card account.
  • Service is billed monthly in advance.
  • Service is not available in all areas.
  • Plan is subject to our Acceptable Use Policy (AUP).
  • 30 days' notice is required for cancellation of services.
  • We will notify you prior to proceeding if you're not able to retain your current landline number.
  • Connection times may vary if you do not have an active telephone service and we will advise you of a connection timeframe once the order has been placed.
  • 'Free Setup' refers to an active phone line that is being transferred to us. Phone connection fees may apply for reactivations, technician visits or cabling of new lines.
  • 39¢ call connection charge applies to timed calls and is in addition to International Special or max cost call rates.
  • Timed calls are billed in 60 second increments.
  • Both the phone and broadband service will be contracted for the elected term.
  • The Top 50 International Special is available 24 hours a day, seven days a week.
  • Should you have a rented Telstra telephone handset, it is advisable to return the device to avoid a $50 handset purchase charge. Furthermore, if you are paying handset rental with your current provider, this monthly charge may continue to be billed by SpinTel until you return the handset.
  • Home phone features you may have activated with your current provider may be transferred and monthly fees for those features will be billed by SpinTel.
  • Some home phone features may not be compatible and complex services such as Line Hunt, FaxStream or Indial may not be available on this service. If you currently have one of these services, you may be required to remove them prior to submitting your application. Features such as redirections and auxiliary numbers may be cancelled on transfer.
  • Calls to 13 & 1300 numbers are charged at 40¢ per call.
  • An early termination fee of $99 pro-rata applies to the home phone service should you cancel within your contract term.
  • An early termination fee of $99 pro-rata applies to the broadband service should you cancel within your contract term.
  • Promotional contract credit applied monthly across the duration of the contract and may be withdrawn if the service is terminated early.
  • You may change plans at any time during your contract.
  • There is no charge to upgrade or downgrade your plan.
  • Service connection time is between 2 and 14 working days.
  • Upload data is un-metered.
  • Data usage is counted in gigabytes where 1 gigabyte (GB) = 1000 megabytes (MB).
  • Unused download data is forfeited at the end of each billing month.
  • Should you transfer your phone to another provider within your contract period, your broadband monthly access fee will be changed to the monthly bundled rate.
  • The service will be delivered over the Telstra Wholesale or Optus Wholesale network.
  • Services without the Auto Data Block option will be shaped to 256Kbps once data limit is reached for that billing period.