Wireless Broadband

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$69.95

PER MONTH


230GB

CAPPED DATA

Cost of 1MB included data is $0.0003/MB


Broadband Only


Speeds up to 12/1Mbps download/upload
in areas where you connect to our 2300 MHz
spectrum, up to 5/1Mbps in other areas more

Speed will depend on a number of factors including congestion, location, local conditions, hardware, software and general internet traffic.

WiFi modem

Huawei B525 modem

$179.00 Upfront


$79.95

PER MONTH


230GB

CAPPED DATA

Cost of 1MB included data is $0.0003/MB


Broadband + Phone

Unlimited Talk to standard numbers within Australia more

  • Unlimited Local Calls
  • Unlimited National Calls
  • Unlimited Mobile Calls
ATA adaptor provided with Router, full call costs available in the Critical Information Summary.

Speeds up to 12/1Mbps download/upload
in areas where you connect to our 2300 MHz
spectrum, up to 5/1Mbps in other areas more

Speed will depend on a number of factors including congestion, location, local conditions, hardware, software and general internet traffic.

WiFi modem

Huawei B525 modem

$179.00 Upfront


Critical Information Summary - Minimum total cost: Minimum total cost is plan price. Extra Data Costs: Once you reach your data limit extra data is $15 per GB. Upfront Costs: $179 hardware payable upfront. Postage Costs: Standard postage is $0 and express postage is $10.

Wireless Broadband Hardware

Huawei B525 4G Router

COMMUNICATION SYSTEM: HSPA+ / UMTS / GSM

SPEED: LTE 300 Mbps DL / 50 Mbps UL

WI-FI PROTOCOL 802.11b/g/n/ac, 2.4G&5G dual-band

EXTERNAL PORTS
One power adapter port
Three LAN port (RJ45)
One LAN / WAN port (RJ45)
One phone port (RJ11)
Two external LTE antenna ports (SMA-J1.5)
One micro-SIM card slot
One USB 2.0 port

$179.00


Setup

This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

 

What happens after I place my order?

Once your order is received our provisioning team will verify your order details, then perform some additional checks on your order.

 

When can I use the order tracker?

After your order is verified we will create your account, which means you can now log into our Order Tracker (this usually takes about 24 hours from when you place your order).

 

How long does it take to complete my order?

Please see the table below for estimates on order delivery times, we recommend viewing the 'More Information' link that relates to your order type so that you may view specific information regarding your service installation.

Our delivery time frames heavily depend on infrastructure available at your address, please note that these are provided to be a guide only, and are based on our average delivery times.

Order Type Average ETA More Information
Mobile 3-4 Business Days Mobile Setup Process
Residential Telephone 1-5 Business Days Telephone Setup Process
Business Telephone 1-5 Business Days Business Phone Setup Process
Business VoIP 1-2 Business Days VoIP Setup Process
Broadband Bundles 6-14 Business Days Broadband Bundle Setup Process
Business Bundles 6-14 Business Days Business Bundles Setup Process
NBN Bundles 9-24 Business Days (much faster with existing NTD) NBN Setup Process

 

How does SpinTel keep me updated on my order progress?

At almost every step of the way we will keep you updated on your order, you should expect to receive emails & SMS from us when you order is submitted, and when it is completed.

 

What if there are issues with my order?

Occasionally we may run into issues, this can happen at any stage of the install process. If this happens we will notify you via email, and one of our agents will call you ASAP to attempt to resolve whatever issue may have ocured.

 

When will I get my first bill?

We have two bill runs that dispatch invoices on either the 7th, or 21st of the month.

Some customers receive a bill before their entire order is completed.

For example, a customer has ordered a bundle, and their phone was connected before the broadband. If a bill run is scheduled after this then you will receive an invoice for the active service.



All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

The Mobile Service Description and The Mobile Standard Pricing Table also forms part of the agreement.

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • The mobile service will be delivered over the Optus 4G network. Where 4G coverage is not available or if the mobile handset is not compatible with 4G, the service will revert to 3G as available or compatible.
  • When transferring to this service you can keep your existing mobile number.
  • Service is billed monthly in advance.
  • 30 days' notice is required for cancellation of services.
  • Your first month's data allowance will be on a pro-rata basis. You will receive a proportion of your data allowance based on the days left in the month. This is until your account aligns with the start of the next billing cycle.
  • International MMS is available with participating mobile networks only. Some recipients may be unable to reply. International MMS charges are incurred on sending the message, whether or not the message is successfully received. SpinTel accepts no liability for any loss as a result of a message being delayed, insecure or not received.
  • You are eligible to change your plan at any time, and that change will be effective as of the next billing month.