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FAQ

Business Phone Order Questions

There are a few different scenarios when it comes to connecting your phone, each takes a differnt time to activate, and has its own charges.

How much do new phone connections cost?

Transfer

Activate

Reconnect

New Line

Your phone line is active, you know your telephone number, you have a dialtone, and you can make and receive calls.

Your phone line has been activated before, and cannot currently make or receive calls. No technician visit is required.

Your phone line has been activated before, and cannot currently make or receive calls. A technician visit is requested or required

Your phone line has not been activated before, you have renovated, or you are ordering an additional phone connection.

1-2 days

1-3 days

5-10 days

5-10 days

Free

$59

$125

$299

Days quoted are in business days and are based off average delivery times. Some orders may take less time, or more time to complete. View our connections page for more information.

I'm not sure which connection applies, will you let me know if it costs more?

If you order a new phone connection you will have the option to receive a call if the connection will cost more than $59. All prices on this page include GST. Additional charges may apply for items such as: cabling past the main distribution frame (MDF) or first socket where no MDF exists; trenching; or more difficult installations. Your technician will discuss these with you during your appointment.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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