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FAQ

Broadband Order Questions

As we use a range of technologies and services to deliver you the best bang for buck service, our installation processes may vary from product to product. After placing your order we will send you a setup guide specific to your product. To ensure there’s no big surprises along the way, we have summarized our setup process below.

Upon first receiving your order we perform some advanced checks to ensure you can receive the product you have signed up for. If we encounter anything unusual we’ll give you a phone call within one business day of you signing up. If there is anything preventing your order from going ahead, we'll help you every step of the way.

How long will my VoIP activation take?

VoIP activation is a relatively straight forward process and most VoIP accounts will be activated next business day. SpinTel will contact you via Email & SMS with details on how to use your VoIP account.

How will you let me know my order is completed?

We want you to be able to order your service from the moment it's installed. As soon as we receive word that your connection has been finalised we'll let you know via Email and SMS. Our VoIP FAQ should answer any questions you might have regarding your setup, if you can't find what you need here please call our technical team on 1300 303 375.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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