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New Telephone Service

The criteria that we use to decide the connection fee charges for the Basic Telephone Service is as follows:

Connection Type

Criteria for Charging

 

GST incl.

 

Telephone line connection

First and Additional Connections

- Standard Connection

 

 

 


$59.00

A working telephone socket exists from a previous connection and one of our technicians is not required to visit your property or premises.

Telephone line connection

First and Additional Connections

- Standard Connection

 

 

 


$59.00

A telephone socket exists from a previous connection to a competitor’s network and one of our technicians is not required to visit your property or premises, but we need to undertake manual cabling activities within one of our exchanges.

Telephone line connection with a technician visit

 

A previous telephone service existed at your property or premises and one of our technicians is required to visit your property or premises to reconnect existing suitable cabling in the following places:

For services other than those provided over Fibre: at the main distribution frame or first socket where no main distribution frame exists;

For services provided over Telstra owned Fibre: at the network termination device.

First Connection

- Standard Connection

 

$125.00

Additional Connections

- Standard Connection

 

$75.50

Telephone line connection

 

(a) New telephone line connection

A telephone service has not previously been connected at your property or premises (although we may have previously installed cabling to your property or premises and you may be able to hear a soft dial tone); or

(b) Telephone line connection with a technician visit with cabling work

A previous telephone service existed at your property or premises and one of our technicians is required to visit your property or premises to install and/or work on the cabling.

For services other than those provided over Telstra owned Fibre: up to the main distribution frame or first socket where no main distribution frame exists;

For services provided over Telstra owned Fibre: at the network termination device.

First Connection

- Standard Connection

 

$299.00

Second network termination device for services provided over Telstra owned Fibre
- Standard Connection

 

$299.00

Additional Connections

- Standard Connection

 

$179.00
$279.00

Note:

The charges for additional connections listed above only apply where the additional connection is to the same property or premises, for the same customer and is to be connected at the same time as the first connection (so that a technician is already in attendance at your property or premises).

Additional charges:

We can charge you a network extension charge if the Basic Telephone Service will be supplied by cable and the property entry point to be used to connect your service is more than 500 metres from the nearest part of our existing network.  The network extension charge will cover all work necessary to extend our existing network to the property entry point.  We will tell you if such a network extension charge is payable and obtain your approval before any work is started.

Where we are supplying the Basic Telephone Service in fulfilment of our Universal Service Obligation, we will cap the network extension charge as set out below.

Capped Network Extension Charge (cable) (applied where service supplied in fulfilment of Universal Service Obligation)

GST incl.

For each 500 metres of cable (or part thereof) beyond the first 500 metres

$28.60

MDF buildings

Where you occupy premises in which the network boundary point is a main distribution frame, orin which a main distribution frame is required, your cabling (including the main distribution frame and the building cabling) is usually provided by the building owner and remains a building asset.

Where you request that we install cabling between the main distribution frame and the point where you have requested that we supply the Basic Telephone Service we may agree to undergo the work and we will charge you the fee-for-service charges, as set out in the Table of Rates below, for any work undertaken beyond the main distribution frame

We may charge you our fee-for-service charges, as set out in the Table of Rates below, for installing alternative cabling where you occupy premises for which the network boundary point is a main distribution frame and your new Basic Telephone Service will be:

a)business service and there is no suitable spare capacity in the cabling system at the premises to extend cabling from the main distribution frame to the location you request; or

b) a business or home service and you do not want your Basic Telephone Service to be connected through the main distribution frame.

What's not included

We do not have to supply any of the following when we connect your new Basic Telephone Service:

a) cable from a fixed termination point to a moveable structure (such as a mobile home, a caravan, a vessel or a lift);

b) cabling across, through or under a body of water or tidal land to an isolated mooring structure, a buoy, a bollard or a vessel;

c) clearing, digging and reinstatement of land required to install or repair the lead-in cable along the chosen or existing route on your property; or

d) any additional cabling or equipment required to reduce, eliminate or avoid a site hazard (such as a high-voltage substation, a hazardous area or explosive atmosphere).

Table of Rates

Fee-For-Service Charges

GST Incl.

Labour Charge:

Labour charge for each 15-minute block or part thereof:

Between 8am and 5pm Monday to Friday (except public holidays)

All other times (After Hours)

 

 


$38


$55

Materials Charge - you will be charged for any materials used.

Examples of Fee-For-Service Charges

We can apply Fee-for-service charges for the following situations (but it is not limited to these situations).

Altering cabling or equipment

If you ask us to change cabling or equipment in any way, including for the purpose of installation of additional cabling in conjunction with connection of a service, whether part of our network or your customer cabling, we charge you our Fee-for-service charges for doing the work.

Maintenance works which are outside our service assurance commitments

Where you request maintenance works which are outside our service assurance commitments; for example, where you ask us to repair a fault outside the coverage period.

Add, moves or changes

We may charge you an additional charge for any adds, moves or changes to your network or network design.

For equipment configuration file changes (other than complex equipment configuration file changes), fee-for-service charges will apply.