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FAQ

General FAQ

How do I check my usage?

If you want to check your usage, you can access this by logging in to the My Account section on our website.

How can I check or change my password?

You can change email password by logging into My Account through our website. However, if you have forgotten your administrative account username / password please use the recovery tools available here.

How do I track my order?

Whilst an order is processing you can track it's progress online through our Track My Order tool. You will be required to enter your Order Number and nominated Password in order to view the current ETA, Delivery/Billing Address, Hardware requests, and Contact Details.

How long does it take after signup to connect to your SpinTel service?

Provisioning times will vary depending on the type of service requested, amount of work required , and your location. The estimated connection time frames can be found within the "Things to know" sections of our product pages. Details specific to your order can be found using our Order Tracker.

What is 'My Account' and what can I do there?

"My Account" is our online portal where you are able to perform such tasks as:

  • Checking your data usage
  • Look at your invoices
  • Create additional email accounts
  • Relocate your services to your new home
  • Manual payments
  • Manage you contact information and more!

For further assistance with using My Account, please refer to our My Account guides.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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