Support Home  >  Email  >  Email - Thunderbird 3 Setup


Email - Thunderbird 3 Setup

Thunderbird Email Setup

1. If this is the first time you've opened Thunderbird, the Mail Account Setup window will appear automatically (continue to step 2). Otherwise, go to File on the top bar and select Mail Account.

2. Fill in your name, email address and password.

Your Name: Enter your full name (or the name you'd like people to see when you send them email from this account)

Email Address: Enter your SpinTel email address you're setting up

Password: Enter the password for the email address you're setting up

When you're done this, click Continue.

3. Now Thunderbird will try and detect your mail settings. This won't work so you'll need to enter them yourself (see below the screenshot if you need help with this).

Username: Enter the username (without and password for the email address you're setting up

Incoming: Enter

Outgoing: Enter

When you've finished, click Re-test Configuration.

4. Thunderbird will take a minute to check the settings you've entered.

• If your settings are correct, it'll say The following settings were found by trying common server names or Thunderbird has found the settings for your account, click the Create Account button and move to the next step

• If there's a problem, make sure your settings match the screenshot in step 3 and click Re-test Configuration

5. You'll see a warning screen like the one below, to continue you'll need to tick I understand the risks and click Create Account.

6. Click Tools on the top bar and select Account Settings.

7. Select Outgoing Server (SMTP) on the left hand menu, choose the SMTP account ( and click Edit on the right hand side.

8. Make sure the settings match those shown underneath the screenshot.

Server Name should be and the Port should be 25.

Connection Security is set to None.

Authentication method is set to No authentication (this will grey out the User Name box, so you can't edit it)

Click OK once you've finished entering these details.

9.That's everything you need to do, click OK again to finish. Click Get Mail and your email will be downloaded to your Inbox.

Congratulations, you have successfully setup your email address


This knowledgebase contains helpful guides which cover a wide range of topics.


Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)


Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.



Our gurus will help you get started, and happily help you out.

CALL US ON 13 22 10

Take a look at our FAQ