You'll need to authorise the number transfer by entering a six-digit code which will be sent to your number via SMS. Please keep your phone handy and leave your original SIM in your phone, as the transfer will only kick-off after the code has been successfully verified.
Most transfers such as Telstra, Voda Phone or Belong Mobile are completed within four hours, however, transfers from Optus, Amaysim, Virgin Mobile or TPG can take up to 3 business days. During the transfer, you can continue to use your current provider's SIM.
Please remember to keep your number active with your existing provider until the transfer has been completed.
• The number you're transferring will need to be listed under your own name and personal details
• You can only transfer a number if your service is active, so don't cancel your service with your your current provider until the number transfer has been completed
• If your contract with your current provider hasn't ended, you'll need to wait for it to end or contact them to find out how to terminate it early (you might incur a charge for this).
• If your handset is locked to your current provider's network, you'll need to ask your provider about getting it unlocked (you might incur a charge for this).
Sometimes account details don't match and transfers can fail. If your transfer has failed, don't panic as we've got a step by step guide on how you can complete the transfer process.
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.