Why does my number transfer failed?
This usually occurs when the details provided during activation doesn't match from your current provider or the number might have been temporarily suspended/disconnected perhaps.
Please check with your current provider and if you have the correct details, then, simply log in to My Account, and re-submit the activation transferring a number to SpinTel.
Common Reasons as to why number transfer failed
We will re-submit the transfer request. Most transfers such as Telstra, Voda Phone or Belong Mobile are completed within four hours, however, transfers from Optus, Amaysim, Virgin Mobile or TPG can take up to 3 business days. During the transfer, you can continue to use your current provider's SIM.
Yes! If you no longer wish to transfer your number and want to select a new number instead, simply check this article below and start activating it with a new number.
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Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.