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Switch Your Mobile Phone Number To SpinTel

In this article, we'll go through what you need to do to transfer your mobile phone number to SpinTel from another carrier.

You'll need to make sure of the following:

  • You must be the account holder with your current service provider
  • Your number is currently active
  • You have access to the current mobile number
  • Check with your current provider about early termination fees

Note: SpinTel is not liable for any fees or charges incurred by your previous service provider.

When you sign up to a SpinTel mobile service, we'll ask you if you'd like to keep your mobile number.

To protect our customers from unauthorised transfers/ports, an additional identity verification process is in place.

You'll receive a once-off verification code via SMS to the mobile number you wish to transfer over. You'll then need to provide the code back to us before we go ahead with the transfer.

If you're signing up online, you'll need to provide the code when prompted.

Note: Once your number has switched over to SpinTel, your current service will be disconnected.

It can take 15 mins to 24 hours for the transfer to be complete. Transfers to SpinTel are completed between the following timeframes:

    • Mon-Fri: 8am-8pm AEST
    • Saturdays: 10am-6pm AEST (except national public holidays)

For requests outside of these hours, your service will remain active with your existing provider until the next day.

If you suspect that your mobile number has been fraudulently transferred/ported, you should immediately report the activity to 

Australia Federal Police:
State or Territory Police: 
    Government Services:

    Please also contact us as soon as possible to discuss your Optus service.

    If you're experiencing SIM activation issues, see SIM replacement & activation help


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    Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

    • 8:00am to 8:00pm weekdays
    • 9:00am to 5:00pm weekends and holidays

    All times are Australian Eastern Daylight Time (AEDT)


    Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.



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