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I Cannot Receive Calls

When the line has a working dial tone, is able to make outbound calls but is unable to receive calls.

These troubleshooting steps should be undertaken in order to resolve the issue:

  1. Check for a clear dial tone.
  2. Perform a CLI check, this requires you to make an outbound call to confirm the telephone number going to your premises. Please dial and record the results of the following test numbers.
  3. 127 22 123:
  4. 1800 652 456:

                                 i.    Note: If one of the above numbers result in a telephone number that is not your number – please contact our Technical Support team on 1300 303 375 for further investigation.

  1. Perform an isolation test. This involves removing any devices including telephone handsets, ADSL modems, fax machines, Foxtel Digital, back to base alarm systems, filters/splitters etc. from your telephone line.
  2. Connect an alternate telephone handset and repeat step 4.
  3. Perform a POTS reset, this involves removing all devices connected to the telephone line once again, leaving the line completely isolated for 1 hour. After the hour has passed, plug in your telephone handset directly to the socket and test inbound calls.

Should you still experience problems after following the troubleshooting in this guide, please contact our Technical Support team on 1300 303 375.

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CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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