When the line has a working dial tone, is able to make outbound calls but is unable to receive calls.
These troubleshooting steps should be undertaken in order to resolve the issue:
i. Note: If one of the above numbers result in a telephone number that is not your number – please contact our Technical Support team on 1300 303 375 for further investigation.
Should you still experience problems after following the troubleshooting in this guide, please contact our Technical Support team on 1300 303 375.
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.