When the line has a working dial tone, however the telephone number being transmitted is incorrect.
- These troubleshooting steps should be undertaken in order to resolve the issue:
- Check for a clear dial tone.
- Perform a CLI check, this requires you to make an outbound call to confirm the telephone number going to your premises. Please dial and record the results of the following test numbers.
- 127 22 123:
- 1800 652 456:
- Please repeat Step 2 testing on all available telephone sockets.
- Once the results have been gathered, please contact Technical Support on 1300 303 375 so that this matter can be investigated further.