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VoIP Device Setup

Voicemail

Voicemail

Voicemail is similar to a traditional answering machine. If you are unavailable or busy, calls will be routed to Voice Mail. A caller will leave a message and you will be able to retrieve this later via your Handset or E-mail. No call charges apply to call the Voicemail Service.

Instructions

Handset & Softphone: Pick up the handset and dial * 96. The recorded announcement will advise if you have any messages. If you do, to listen, press 1. Otherwise, you may press 2 to change voicemail folders, press 3 for advanced options, press 0 for mailbox options, press * (star) for help or press # (hash) to exit. You may press 7 to delete a message after listening to it.

 

Alternatively, you may listen to your voicemail messages on your computer. To do so, you would log into the My Account section of our website, click on your VoIP Service and click on VoiceMail. Under the ‘Playback’ heading, click on the Speaker icon.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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