Basic User - this user is added for the purpose of having an email address. This person does not have any rights (i.e change plans, change payment details, add additional service) to the account even if they are able to verify account details. This person is just like any other unauthorised callers.
Admin/Account Moderator - this person has the same rights as the Account Holder.
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.