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Account Enquiry

Fraud And Identity Theft

Identity theft is the act of stealing personal, private, or financial information.

Identity fraud is the use of this stolen information.

Scenario


  • Customer call claiming to be a victim of fraud

 

What to do


  1. Customer reports to SpinTel
  2. We ask the customer to report the incident to the authorities
  3. We suspend their account
  4. Customer sends us the police report
  5. Upon receipt, we action the request of closing the account
  6. Owner of the card where the payment has been taken out needs to dispute the charges with his/her bank.

GUIDES

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