We provide several services to our customers if they find themselves in a temporary or long term situation where they are facing financial hardship.
As an employee of SpinTel you should respect our customers privacy, and help the customer reach an agreement with us to help resolve their debt.
To help our customer with their financial hardship we must first understand a few things about their situation, please try to be empathic.
Before you probe too deeply with the customer, and if it is just a small amount - offer a payment extension - for one-off situation this is the preferred solution
Here are some examples of financial hardship that may come up in conversations with customers
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Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.