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Collection Flow

When does an account enter the collection process?

 

Type
Description
Account on Extension
Auto Credit Card

As soon as the credit card payment declines after the second attempt, the account enters the collections process at Step 4 (services to be suspended within 1 business day of email/SMS being sent)

If on extension and the payment is declined on the extension date, the account will enter the collection process in the same position as if it were the second attempt that declined. It will enter at Step 4 (services to be suspended within 1 business day of email/SMS being sent).

Auto Direct Debit

As soon as the bank reports a decline after the second attempt, the account enters the collections process at step 4 (services to be suspended within 1 business day of email/SMS being sent)

The same rules apply  as per credit card.

On Account (Bpay; Cash; Cheque; Bank Deposit)

The collections process here has *NOTHING* to do with the declines as there is no decline to happen. An account enters the collection process as soon as there is an amount outstanding on an account (ie, the day after the due date of the invoice if it has not been paid). It will enter at Step 1.

The same rules apply as per credit card. That is, if the payment hasn’t come through by the extension date, the account enters the collection process at Step 4 (services to be suspended within 1 business day of email/SMS being sent).

 

Collection Flow

Reading the Collection Log

 

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