CHAT NOW

Support Home  >  Invoice Query  >  Credit/Adjusment Follow-up

Invoice Query

Credit/Adjusment Follow-up

Scenario


  • There was an adjustment previously issued
  • Customer was expecting an adjustment due to errors made or service faults

What to do


  1. Check the invoice history for any pending adjustments.


  2. Check Credit/Debit Adjustment History under invoices to insure the adjustment is not duplicated.

  3. If the adjustment hasn't been approved yet, chase up to credits team (Jezel) real time.
  4. If the adjustment hasn't been applied yet, confirm the validity of the adjustment.
  5. If the adjustment is for service downtime, make sure to use the downtime calculator.
  6. If the adjustment is for CSG claim, compute the adjustment and have it confirmed by your team lead before you communicate any amount to the customer.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

BACK TO KNOWLEDGEBASE

CAN WE HELP YOU CHOOSE THE RIGHT PLAN?

Our gurus will help you get started, and happily help you out.

CALL US ON 13 22 10
OR WE CALL YOU

Take a look at our FAQ