Below are 3 ways to process a manual payment.
1.Station: Click on "Invoices" from the main menu on the left (blue) and look for the "Manual Payment" option at the bottom of the page.
2. MyAccount Page: Customers can make a manual payment online or you can walk them through the process if they are not in front of their computer.
3. Via Phone: Customers can dial 1300 303 375 if they wish to make a payment over the phone and they will be assisted by the IVR (Phone system)
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.