CHAT NOW

Support Home  >  Invoice Query  >  Making Payment

Invoice Query

Making Payment

Scenario


  • Customer requests to make a manual payment with the same payment details before the due date or extension date
  • Customer wants to pay the bill using a different payment details/once-off payment from another credit card or direct debit account before the due date
  • Customer pays with another credit card or direct debit after a declined transaction

What to do


Below are 3 ways to process a manual payment.

1.Station: Click on "Invoices" from the main menu on the left (blue) and look for the "Manual Payment" option at the bottom of the page.

 

2. MyAccount Page: Customers can make a manual payment online or you can walk them through the process if they are not in front of their computer.

 

 

3. Via Phone: Customers can dial 1300 303 375 if they wish to make a payment over the phone and they will be assisted by the IVR (Phone system)

Important notes


  • Manual payment is always based on the payment method of the account. If the customer pays through a CC, the manual payment option will only show CC as the option. There is an option to enter a new credit card information for once off manual payments.
  • If the customer wishes to make a manual payment using a different payment method, the information needs to be added/updated in Station.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

BACK TO KNOWLEDGEBASE

CAN WE HELP YOU CHOOSE THE RIGHT PLAN?

Our gurus will help you get started, and happily help you out.

Take a look at our FAQ