Be advised we no longer offer manual payments for Account, Bpay and Cheque - These payment methods apply to older account prior 2010
If customer made a BPAY today before 4pm then the payment will show the next working day. (24hrs)
If customer made a BPAY today after 4pm then the payment will show in two working days.(48hrs)
If customer sent us a cheque then it can take anywhere from 2-7days.
If customer paid by Credit Card then we get this straight away.
Customers with suspended services cannot be unsuspended until their payment has been received, if a customer is inquiring about a missing payment please ensure the payment is outside of the time-frame above before attempting to locate the payment.
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.