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Mobile Activations (Same Carrier Port/Foreign Carrier Port/New Number)

Overview


There are three possible scenarios that will happen when a customer signs up for a mobile service. They either get a new number, transfer an existing number that is using the Optus network (Same Carrier Port), or transfer a number using a different network (Foreign Carrier Port).

There are only three mobile network carriers in Australia including Telstra, Optus, and Vodafone.

When a customer who is porting in a mobile number enquires when the service will be activated, confirm if it is same carrier port or ferign carrier port by asking the customer which network he/she was connecting to previously.

This is a guide to activating a mobile service and includes estimated timeframes and a summary of the different activation types.

Same Carrier Port Activation


When the user is moving from one service provider to another service provider and if the network carrier of both providers is the same, then its called a same carrier port. Porting is done manually, an additional step is involved (obtaining a CID) and port can up to 3 working days to complete. Porting hours are 8am-8pm, Monday-Saturday.

How do I know if the mobile service is a ‘same carrier port?

It is not an easy thing to check. Sometimes providers which are listed may on-sell services from multiple wholesale providers, such as Vodafone and Optus. Use the following list as a guide. If the customer is moving from one of these providers, there will be a longer delay than a ‘New’ or ‘Transfer’.

You can check to see what provider they are transferring from by clicking on the mobile service:

  1. Click on the mobile service
  2. Find out who the previous provider is under the Settings section

The following providers use Optus infrastructure and would be classed as a ‘Same Carrier Port’. Please note that these providers may use multiple wholesale providers so this should only be used as a guide:

  • Optus Retail
  • Virgin Mobile
  • Boost Mobile (inter-carrier)
  • Dodo
  • Savvytel
  • Bdigital
  • TPG (inter-carrier)
  • Simplus
  • M8
  • Newtel
  • People Telecom
  • Commander
  • Austar
  • AAPT
  • ispOne
  • Bell
  • Activ8me
  • Exetel
  • Flexirent
  • Primus
  • Southern Cross Telco
  • Startel
  • Telcoinabox
  • M2
  • Telkom
  • Axis
  • Mobile Office
  • NTG
  • Smartcharge
  • Red Media
  • Rate Squeeze
  • Worldtel
  • Arrow
  • VIPTel
  • CastleNet
  • Blitz Telecom
  • Coast to Coast
  • Netco
  • Community
  • Emerald
  • Fresh Telecoms
  • Vocal
  • Talk Down Under
  • Trinity
  • My PH
  • Excite Mobile (Lime)
  • Better Telecom
  • Tekworx
  • Planetplan
  • Telco Blue
  • First Reach
  • SPSM
  • Hummertime
  • Communi comm
  • Linear
  • Highlands Comm
  • Nationtel
  • Protalk Australia
  • T4 – Com
  • Telecom Connect
  • E-Generation
  • Netspace
  • BKB
  • Australian Community Provider
  • 2Tribe
  • Convoitec
  • Total Office Solutions
  • One Comm
  • VoIP One
  • Jadi 1
  • Aussie Broadband
  • Byon
  • Everything Telco
  • Total Com
  • Spirit Telecom
  • Infocus Holdings
  • Carrier Tel
  • Gazal
  • Flex Group
  • Kommunique
  • Nexgen Australia
  • Barefoot Telecom
  • Telcobiz
  • Easytel
  • Fonebox
  • Reliance Telecom
  • Convergence
  • Central Connect
  • Next Telecom
  • Motion Telecom
  • Time Telecom
  • Pacnet (Pacific Internet)
  • Internode
  • Macquarie Telecom
  • iiNet
  • Westnet
  • Amaysim

Foreign Carrier Port Activation


When the user is moving from one service provider to another service provider and if the network carrier of the NEW service provider is different to the network provider of the OLD service provider, then its called a foreign carrier port. Porting is done automatically and both parties communicate with each other through system. If the port details are correct, the service will be ported within 4 working hrs. (8am-8pm, Monday-Sunday).

The carriers below are using Telstra's network:  

Boost Mobile (inter-carrier)

Southern Phone

ALDI Mobile

Woolworths Mobile

Belong Mobile

C Mobile

Lycamobile

Pennytel

TeleChoice

Think Mobile

The carriers below are using Vodafone's network:

C Mobile

GoTalk

Hello Mobile

Kogan Mobile

Lebara

Think Mobile

TPG (inter-carrier)

Vodafone

New Number Activation


If the customer does not have an existing mobile number to transfer, activation of the new service will be completed in 1 working day.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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