Once you have spoken to the customer to resolve the issue its important provisioning are made aware to try and re order the service.
If ever you are unsure just email provisioning
However, the service can be found by clicking on the By Order link:
Clicking the Order # will display more information about the order under Notes:
The rejection reason is also found in the Callback section on the customer’s account:
Once the issue that led to the order rejection is rectified and the order is ready to go back to Provisioning, a note needs to be added to the order:
The services need to be restored by clicking on the service ID for each service:
And then selecting Restore Cancelled Service:
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.