Telstra Phone: Order sent before 11am will be processed by Midday, Order sent after 11am and before 3:30 – 4pm usually by COB, any later will be by Midday the following day.
Optus Phone: Order is processed within an hour of order submission as long as we pick the same day for processing.
Mobile/3G: 15 Minutes (Suggest switching device off then on if still not working)
ADSL: 5 Minutes (Suggest power cycling modem if still receiving slow speeds after 5 minutes)
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.