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Service Query

Local Call Check

Scenario


  • Customer is unsure whether the call he is making is local or national (STD)

What to do


  1. Open the Local Call Zones PDF.
  2. Find the local charging zone of the customer, check the heading to view which district the customer is located within.
    In the example below, the Port Fairy zone is located within the Warrnambool district.
  3. Check which areas are covered by the customer's local call district. To do this, view page 5 of the Charging Zones guide. Look for the district you located in the previous step.
    When you've located your district, check the "contains the following charging zones" section to see which areas are covered by local calls.
         In the example below, the Warrnambool district covers Hawkesdale, Nirranda, Panmure, Port Fairy, Warrnambool and Woolsthorpe.
    Note: You can direct the customer to this Telstra page for more information http://go.telstra.com.au/helpandsupport/-/local-calls-explained.

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