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Local Calls Explained

Here you will find if a call a customer makes will be considered a local or an STD (National) call.

 

1) View the PDF (Local Call Zones)

2) Find your local charging zone. To do this, view page 23 of the Charging Zones guide, and look for your town or suburb (or nearest major town).

3) When you've found your local charging zone, check the District heading to view which district you're located within.

    In the example below, the Port Fairy zone is located within the Warrnambool district.
  

4) Check which areas are covered by your local call district. To do this, view page 5 of the Charging Zones guide. Look for the district you located in the previous step.

     When you've located your district, check the "contains the following charging zones" section to see which areas are covered by local calls.
     In the example below, the Warrnambool district covers Hawkesdale, Nirranda, Panmure, Port Fairy, Warrnambool and Woolsthorpe.
   

 

Info obtained from here: http://go.telstra.com.au/helpandsupport/-/local-calls-explained

https://www.telstra.com.au/support/category/home-phone/plans-rates/local-and-national-calls

 

Here you can find a PDF of all of the Local Call Zones

Alternatively, you can also check if the call is local using the Telstra number redirection tool https://www.telstra.com/numberredirection/validationtool.aspx?SMSESSION=NO.

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