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Service Query

Same Carrier Port-out Process (Mobile CID)

1) The gaining service provider calls the losing service provider (SpinTel) to obtain a CID (Confirmation Identification). CID's are used to validate a same carrier port request.

2) To issue a CID, the losing Service Provider (SpinTel) will ask for the following details:

    a) The customers MSN (mobile service number) and;

    b) Account number or;

    c) Customer's DOB (date of birth).

3) After confirming the account number and/or DOB matches with the information we have for the customer the SpinTel representative will then confirm that the MSN provided is active on our network by performing the 'Enquire Service' work-type (see figure 1) within the mobile service. The status of the service will show “Active” (see figure 2) if the service is connected to our network.

Figure 1:

Figure 2:

4) If it's the customer requesting the CID and no closure request yet, please submit the closure request indicating that the customer is transferring (see figure below). Note: Failure to tick the transferring box will cancel the customer's MSN totally and the gaining provider will fail to activate the service on their end.

 

 

How/where to get the CID number?

In the mobile service screen you will see the following in the settings:

         

 

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