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Service Query

Serviceability Check

Scenario


  • Customer calls to enquire if a service is available

What to do


  1. If not an existing customer, transfer the call to Sales for assistance.
  2. If the customer insists that you provide assistance, walk the customer through in checking service availability in the website if the customer is in front of a computer. Otherwise, do the checking for the customer.

GUIDES

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All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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