Technical Support

Phone No Dialtone

When the telephone receiver is lifted, no dial tone can be heard on the line.

These troubleshooting steps should be undertaken in order to resolve the issue:

  1. Perform an isolation test. This involves removing any devices including telephone handsets, ADSL modems, fax machines, Foxtel Digital, back to base alarm systems, filters/splitters etc. from your telephone line.
  2. Once completed, plug your telephone directly into the phone socket and check for a dial tone.
  3. Whilst the line is isolated, check for dial tone on all available phone sockets in the premises.
  4. Repeat step 3 using an alternate (known working) handset and replacement phone line cable.
  5. Perform a POTS reset, this involves removing all devices connected to the telephone line once again, leaving the line completely isolated for 1 hour. After the hour has passed, plug in your telephone handset directly to the socket and check for a dial tone.

Should you still experience problems after following the troubleshooting in this guide, please contact our Technical Support team on 1300 303 375.