Technical Support

When Will I Get My Bill

We have two bill runs that send invoices on either the 7th, or 21st of the month, your bill is normally due 7 days from when it is received, and will be automatically debited from your nominated account.

Sometimes you may receive a bill before their whole order is completed.

For example, a customer has ordered a bundle, and their phone was connected before the broadband. If a bill run is scheduled after this then you will receive an invoice for the active service.

If you prefer a paper bill be sent, this option may selected in the My Account section of the SpinTel website for a nominal fee.