Technical Support

My First Bill Is Higher Than Expected (Pro Rata Explained)

Your first bill may be higher than expected


The first time you are billed for a service we will apply a pro-rata charge to align you with the closest billing period.

The pro-rata charge will apply from your connection date, to our billing period, and then the full month will be charged in advance. Your next bill will simply be the monthly plan charge.

An example of how this may appear on your bill:


Recurring Charges




$30.00 Mobile Plan

10/04/2016 – 30/04/2016


(pro-rata service charge)

$30.00 Mobile Plan

01/05/2016 – 31/05/2016


(monthly service charge)






The above example shows a new service connection date of 10/04/2016. The first item covers the part month from 10/04/2016 to 30/04/2016, and the second item is the monthly service charge in advance. Pro-rata is calculated as 20 (days used) / 30 (days in month) x $30 (monthly service charge) = $20.00 (pro-rata service charge).


Payment Process Fees

The table below lists different payment methods and their surcharge, fees are added to your next bill.


Payment Method

Processing Fee

MasterCard, Visa, Visa Debit

1.0% of payment amount, plus GST

Amex, Diners Club

3.8% of payment amount, plus GST

Direct Debit

No surcharge


Updating Payment Details

To change or update your payment details access and click ‘Update Payment Details’.


Payment Extensions

Before your bill is due, access and click ‘Pay a Bill’, then click ‘Payment Extension’.


Billing Enquiry

If you have other billing related questions, access and click ‘Pay a Bill’, then click ‘Billing Enquiry’. You may also visit or call on 1300 303 375, 8:00am - 8:00pm (AEDT) Monday to Friday, 9:00am - 5:00pm (AEDT) Saturday and Sunday.