We have two bill runs that send invoices on either the 7th, or 21st of the month, your bill is normally due 7 days from when it is received, and will be automatically debited from your nominated account.
Sometimes you may receive a bill before their whole order is completed.
For example, a customer has ordered a bundle, and their phone was connected before the broadband. If a bill run is scheduled after this then you will receive an invoice for the active service.
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.