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When Will I Get My Bill?

We have two bill runs that send invoices on either the 7th, or 21st of the month, your bill is normally due 7 days from when it is received, and will be automatically debited from your nominated account.

Sometimes you may receive a bill before their whole order is completed.

For example, a customer has ordered a bundle, and their phone was connected before the broadband. If a bill run is scheduled after this then you will receive an invoice for the active service.

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Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

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Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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