Authorised representatives (also known as Account Moderators) have access to make changes to your account, and are the primary people SpinTel will speak with regarding your account.
To add an additional account moderator, login to My Account and refer to the ‘Users & Mailboxes’ section on the page footer.
Click on ‘Add Authorised Account User/Mailbox' and fill in the requested details, including name, date of birth and contact information. These will be used to verify this person’s identity whenever your account is accessed.
Alternatively, authorised representatives can be added over the phone by calling our call centre with both the account holder and additional authorised represenative able to speak on the phone.
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.