CHAT NOW

Support Home  >  Account  >  Understanding Bill

Account

Understanding Bill

SpinTel have two types of Billing Cycles below:

1. First Billing Cycle - Starts on the 1st day of the month and ends on the 30th day of the month. The bill will be sent on the 7th and will be deducted on the nominated bank account or credit card 7 days from the receipt of the invoice.

2. Second Billing Cycle - Starts on the 15th of the month and ends on the 14th of next month. The bill will be sent on the 21st and will be deducted on the nominated bank account or credit card 7 days from the receipt of the invoice. 

What will you expect on your bill if a service has been added recently?

1. For New Customers 

The first bill will be different for alignment of SpinTels' billing periods. The first bill will be generated once service has been activated and will show pro-rata service charge, any hardware or connection charges. This will be debited from the nominated bank account or credit card two days later. 

The above example shows a new mobile service activation on 04/04/2019 for a $19.95 monthly plan. This billing item covers the part month from 04/04/2019 to 30/04/2019. Pro-rata rate is an adjusted payment that makes sure the right amount for the right number of days is being paid.

Any succeeding bill will be sent either on the 7th or the 21st depending on the billing cycle falls for the account and will be deducted on the nominated bank account or credit card 7 days from the receipt of the invoice.

2. For Existing Customers adding a new service

The bill will be sent either on the 7th or the 21st depending on the billing cycle falls for the account and will be deducted on the nominated bank account or credit card 7 days from the receipt of the invoice. The newly added service will show a pro-rata charge and a one month advance payment.

Note: Your billing cycle identifies the start date of your monthly inclusion. This means  at the beginning of each billing cycle, your allotment of data, minutes, and messages refreshes.

For example, if your wireless rate plan includes 10GB data, you'll begin using your allotted data on the first day of your billing cycle. If you don't use your entire allotment of 10GB any excess will not roll over.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

BACK TO KNOWLEDGEBASE

CAN WE HELP YOU CHOOSE THE RIGHT PLAN?

Our gurus will help you get started, and happily help you out.

CALL US ON 13 22 10
OR WE CALL YOU

Take a look at our FAQ