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Question About A Bill

If you have a billing enquiry and you can’t find your answer using our knowledgebase, you can lodge a billing enquiry in My Account.

  1. Click 'Customers', then 'My Account' in the top right.
  2. Login to My Account with your username and password.
  3. Click 'View Bills' in the lower right menu
  4. Click 'Billing Enquiry' in the upper right of the page

We aim to reply within 2 working days, but it’s generally a lot quicker than that.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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