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Can I Request An Extension On My Bill?

SpinTel understands that sometimes you just need a few more days to pay your bill.

If you would like to request a payment extension, you can do so by logging into My Account, clicking 'View Bills' in the lower menu, then following the extension prompts.

  1. Visit spintel.net.au
  2. Click 'My Account' in the top right.
  3. Login to My Account with your username and password.
  4. Click 'View Bills' in the lower menu.
  5. Click 'Request Payment Extension' and follow the prompts.

Please note, extension is only available when you have an outstanding balance.

If you have any issues requesting a payment extension please call us on 1300 303 375.

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Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

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Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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