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Getting Started
General FAQs
Where do I find my account number?
Activate your free webspace
Complaints and feedback
Does SpinTel have Secure Calling?
13 Article(s)
Your SpinTel Order
Activation Timeframe for NBN Bundle and Standalone
Cancelling your order
How to Easily Add a Mobile Service to Your Existing Account
How to Track Your Order with Spintel
nbn Service Classes and Installation Timeframes
13 Article(s)
Billing and Accounts
ACMA Mobile Levy - (Australian Communications and Media Authority)
Can I pay in advance?
Cancelling your account/service
Change of Ownership FAQs
Checking your bill
16 Article(s)
My Account
Access webmail
Activate mobile call forwarding feature
Adding a data block to your mobile service
Adding an authorised contact to your account
Alternatives for International Roaming
30 Article(s)
Mobile Services
Call Waiting Feature on a Mobile Service
Can I use the SpinTel SIM on my current phone?
Checking App Usage on Your Mobile Phone
Extend ring time before calls divert to voicemail
Have signal bars but cannot make/receive calls?
37 Article(s)
Broadband Services
5G Home Internet troubleshooting FAQs
5G Home Internet: Changing your WiFi name and password
5G Wireless Broadband troubleshooting: Poor or no signal
Asus and Belkin Modem Configuration Guide and Its Compatibility
Billion and D Link Modem Configuration Guide and Its Compatibility
354 Article(s)
Phone Service
Call History and Anonymous Caller Blocking on Netcomm NF10WV
Can't make or receive calls on your home phone?
Configuring Grandstream GXP21xx Series
Configuring your Home Phone on a Netcomm NF18ACV NC2 firmware version
Configuring your Home Phone Using a Netcomm NF18ACV Modem
16 Article(s)
Your SpinTel Email
Apple Mail 4.0 Set up
Cannot Access Webmail
How to create or edit signature for SpinTel Webmail
iPhone mail
Outlook 2002/2003
15 Article(s)
Frequently Asked Questions (FAQ)
Acceptable Use Policy (AUP) for Mobile Services
Business Broadband Bundle FAQs
Caller ID Spoofing
Can I set up a port forward using Carrier Grade Network Address Translation (CGNAT) IP?
Can't connect due to suspended service
23 Article(s)
Fixed Phone Services
Getting a noisy line (PSTN)
Phone Features
2 Article(s)