You can easily retrieve your username or reset your password if you've forgotten them.
If the email address matches an email address registered to an active account, the username will be sent to that email address.
You will receive an email and SMS with a link to click to enter your new username and password.
You'll then be able to login to your account.
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.