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Forgotten My Account Username Or Password

How to retrieve your username or reset your password

You can easily retrieve your username or reset your password if you've forgotten them. 

  1. Visit spintel.net.au
  2. Click My Account on the top right.
  3. Click either Username or Password 
  1. Enter your email address and click the CAPTCHA box
  2. Hit the Submit button

If the email address matches an email address registered to an active account, the username will be sent to that email address.

  1. Enter your username and click the CAPTCHA box
  2. Hit the Submit button

You will receive an email and SMS with a link to click to enter your new username and password.

  1. Enter your new password, confirm the password then click the CAPTCHA box
  2. Click the Submit button

You'll then be able to login to your account.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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