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How Do I Pay My Bill?

If a direct debit or credit card payment has failed, you may be required to make a once off manual payment.

To make a manual payment online please follow these steps;

  1. Visit spintel.net.au
  2. Click 'Pay My Bill' in the top right.
  3. Submit your payment details.

Alternatively, manual payments can be submitted from within My Account by following these steps;

  1. Visit spintel.net.au
  2. Click 'My Account' in the top right.
  3. Login to My Account with your username and password.
  4. Where your balance appears on the login page, click 'Pay Now'
  5. Submit your payment details.

If the above fails, you can also call our automated payment system on 1300 899 449 and follow the prompts.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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