If a direct debit or credit card payment has failed, you may be required to make a once off manual payment.
To make a manual payment online please follow these steps;
Alternatively, manual payments can be submitted from within My Account by following these steps;
If the above fails, you can also call our automated payment system on 1300 899 449 and follow the prompts.
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.