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Account

Dispute An Item On Your Bill

If you wish to dispute an item from your bill please log a billing enquiry in My Account, or call on 1300 303 375.

1. Log in to My Account

2. Go to Manage my Account at the bottom left side and select View Bills

3. Click Billing Enquiry and type in your enquiry

We'll respond to your enquiry in 2-3 business days.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

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