CHAT NOW

Support Home  >  Account  >  Process Plan Change that suites your needs

Account

Process Plan Change That Suites Your Needs

Changing your broadband, landline phone or mobile plan

How to upgrade or downgrade your internet, home phone, or mobile plan

1. Visit spintel.net.au

2. Login to My Account by clicking Customers and then My Account on the top right.

3. From the left menu, select the service and click Change Plan.

4. Under New Plan, click the drop-down button to see available Plan you wish to have and click Submit.

Different services may have a different listing of new and available plans.

6. You will receive a confirmation email once the plan change request has been received.

Note: Your new plan will take effect at the start of your billing cycle. The date will be in the email notification received.

Some users on older plans, or unsupported products, may need to contact us via phone in order to change their plan.

If you are unable to find a plan that suits your needs, please contact our customer service team on 1300 303 375, our agents will do all that they can to find a suitable plan, just for you.

GUIDES

This knowledgebase contains helpful guides which cover a wide range of topics.

CUSTOMER SERVICE

Call us on 1300 303 375 or log in to My Account and request a callback at a time that suits you.

  • 8:00am to 8:00pm weekdays
  • 9:00am to 5:00pm weekends and holidays

All times are Australian Eastern Daylight Time (AEDT)

NETWORK STATUS

Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.

BACK TO KNOWLEDGEBASE

CAN WE HELP YOU CHOOSE THE RIGHT PLAN?

Our gurus will help you get started, and happily help you out.

CALL US ON 13 22 10
OR WE CALL YOU

Take a look at our FAQ