How to upgrade or downgrade your internet, home phone, or mobile plan
1. Visit spintel.net.au
2. Login to My Account by clicking Customers and then My Account on the top right.
3. From the left menu, select the service and click Change Plan.
4. Under New Plan, click the drop-down button to see available Plan you wish to have and click Submit.
Different services may have a different listing of new and available plans.
6. You will receive a confirmation email once the plan change request has been received.
Note: Your new plan will take effect at the start of your billing cycle. The date will be in the email notification received.
Some users on older plans, or unsupported products, may need to contact us via phone in order to change their plan.
If you are unable to find a plan that suits your needs, please contact our customer service team on 1300 303 375, our agents will do all that they can to find a suitable plan, just for you.
All times are Australian Eastern Daylight Time (AEDT)
Customers experiencing service difficulties should check our Network Status page for known issues before troubleshooting.