PERSONALThe nbn™ is here! If you are viewing this page you are most likely soon to be connected, or you have heard us mention your service class — here is what it all means.
When you connect with us we will send you some emails, one of which will identify your service class for you. You can also check your service class at any time by visiting the NBN Co website and entering your address.
Part of the nbn™ rollout involves identifying which nbn™ technology (service class) will be available at which address. Your service class is not always final, and may change during the rollout of the nbn™ as the technologies evolve.
| Service Class | Description | Installation Time | Technician Required |
|---|---|---|---|
| Service Class 0 | The location will be serviceable by fibre (FTTP) in the future, but it is not ready yet – NBN has not finished connecting the local area. Aussie customers can pre-sign, but you will have to wait until the area is ready for service. | N/A | N/A |
| Service Class 1 | Your address is serviceable by fibre, but does not yet have an exterior box or an interior Network Termination Device (NTD) installed inside. Service class 1 addresses may order a service, and a technician will be scheduled to install your NTD. | 2–10 Business Days | Yes |
| Service Class 2 | Your address is serviceable by fibre, has a box outside but does not have an NTD installed inside. Service class 2 addresses may order a service, and a technician will be scheduled to install your NTD. | 2–10 Business Days | Yes |
| Service Class 3 | Your address is serviceable by fibre; all exterior and interior devices are installed. Most connections are active same day. | Same Day | No |
| Service Class | Description | Installation Time | Technician Required |
|---|---|---|---|
| Service Class 4 | Your address is planned to be serviced by fixed wireless. At this stage, we cannot place an order for you, but you can visit our page and check your address — afterwards, you can leave your details and we will call you back once your service class is updated. | N/A | N/A |
| Service Class 5 | Your address is serviceable by fixed wireless, but there is no exterior equipment (antenna) or NTD installed. If you place an order with us we can schedule an appointment to have these installed. | 2–10 Business Days | Yes |
| Service Class 6 | Your address is serviceable by fixed wireless. Most connections are active same day. | Same Day | No |
Service classes 7 to 9 are satellite services and not currently supported by SpinTel.
| Service Class | Description | Installation Time | Technician Required |
|---|---|---|---|
| Service Class 10 | Your address is planned to be serviceable by copper (FTTN or FTTB). At this stage, we cannot place an order for you, but you can visit our page and check your address — afterwards, you can leave your details and we will call you back once your service class is updated. | N/A | N/A |
| Service Class 11 | Your address is serviceable by copper (FTTN or FTTB) however some additional work is required to connect your service. You may order a service with us and we will schedule your appointment. | 2–10 Business Days | Yes |
| Service Class 12 | Your address is serviceable by copper (FTTN or FTTB) and your connection will require either a field appointment (a technician works on the provisioning of your service remotely), or a technician will visit your premises to get connected. | 2–10 Business Days | Yes |
| Service Class 13 | Your address is serviceable by copper (FTTN or FTTB) and no appointment is required. Most connections are active same day. | Same Day | No |
| Service Class | Description | Installation Time | Technician Required |
|---|---|---|---|
| Service Class 20 | Your address is planned to be serviced by Hybrid Fibre Coaxial (HFC). At this stage, we cannot place an order for you, but you can visit our page and check your address — afterwards, you can leave your details and we will call you back once your service class is updated. | N/A | N/A |
| Service Class 21 | Your address is serviceable by HFC, but there is no lead-in or NTD installed. If you place an order with us we can schedule an appointment to have these installed. | 2–10 Business Days | Yes |
| Service Class 22 | Your address is serviceable by HFC, has a lead-in but does not have a wall-plate or an NTD installed inside. You may order a service, and a technician will be scheduled to install your wall-plate and NTD. | 2–10 Business Days | Yes |
| Service Class 23 | Your address is serviceable by HFC, has a lead-in and wall-plate but does not have an NTD installed inside. You may order a service, and a technician may be required to install your NTD. | 2–10 Business Days | Please call 13 22 10 to confirm. |
| Service Class 24 | Your address is serviceable by HFC. Most connections are active same day. | Same Day | No |
| Service Class | Description | Installation Time | Technician Required |
|---|---|---|---|
| Service Class 30 | Your address is planned to be serviced by Fibre To The Curb (FTTC). At this stage we cannot place an order for you, but you can visit our page and check your address — afterwards you can leave your details and we will call you back once your service class is updated. | N/A | N/A |
| Service Class 31 | Your address is serviceable by FTTC, but there is no lead-in. If you place an order with us we can schedule an appointment to have these installed. | 2–10 Business Days | Yes |
| Service Class 32 | Your address is serviceable by FTTC, has a lead-in but it is not connected to a Distribution Point Unit (DPU). An NBN™ Connection Device (NCD) is required. You may order a service, and a technician will be scheduled to install your wall-plate and NTD. | 2–10 Business Days | Yes |
| Service Class 33 | Your address is serviceable by FTTC, has a lead-in connected to a DPU. You may order a service. An NBN™ Connection Device (NCD) is required and will be sent to you. | 2–7 Business Days | No |
| Service Class 34 | Your address is serviceable by FTTC. Most connections are active same day. | Same Day | No |