SIM Activation

Use the SpinTel username and password for your account on step 1 of this page.

If you signed up online but have never logged in before, complete online account registration first. When you joined SpinTel we emailed you a link to set your username and password. If you cannot find that email, check your spam folder or use Register account.

After you log in, step 2 lists SIMs on your account that are ready to activate.

Yes. After you log in and select your SIM, choose Keep my existing number.

You will need:

• Your mobile number in Australian format (starting with 04)
• Your current provider name
• Whether your current plan is postpaid or prepaid
• For postpaid: your current provider account number (on your bill)
• For prepaid: date of birth for the account holder (must be 18 or over)

When you submit, we send a verification code by SMS to the number you are transferring. You must enter that code before the port can proceed.

Keep using your old SIM until it stops working. Do not cancel your old service early.

New SpinTel numbers usually activate within about one hour after you submit the form.

Number transfers typically take 1–3 business days, depending on your current provider.

When activation finishes we email you more information. If the form stays on “confirming” for a while, you can close the window; we will contact you if there is a problem.

For a physical SIM, wait until your SIM has arrived (or you have your replacement SIM) before you activate.

For an eSIM, you can activate once your eSIM is available on your account. You do not need a plastic card in the mail.

You can only activate one SIM at a time on this page.

Yes, if your order includes an eSIM. After you log in, eligible eSIMs appear under the eSIM section when you choose which SIM to activate.

Follow the same steps as for a physical SIM: pick the eSIM, then choose a new number or transfer an existing one.

Yes. Replacement and new SIMs linked to your mobile service show up after you log in, the same way as a first activation.

Select the replacement SIM, then complete activation. If you are transferring your number to the new SIM, use Keep my existing number and complete the verification steps.

Common reasons:

• Your SIM has not been dispatched or loaded on your account yet
• You are logged into a different SpinTel account than the one used for the order
• The service is not yet in a state that allows activation

If you see “No SIM Card found”, call us on 13 22 10 or contact us with your account details and we can check your order.

Use the links under the login form:

• Retrieve username
• Reset password

If you have never set up online access, use Register account with the details from your welcome email.

You must log in before you can activate a SIM.

Check that your number, provider, plan type, and account or date-of-birth details match your current provider’s records.

If the form says the number cannot be transferred, or activation is rejected, call 13 22 10. Our team can check porting eligibility and help you complete activation.

If submission succeeds, you will see Activation successful on step 3. We email you further details about your activation.

You can activate another SIM on the same account, return to the homepage, or order another plan if you need an extra service.