All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).
The Mobile Service Description and The Mobile Standard Pricing Table also forms part of the agreement.
This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.
In applying for SpinTel’s Wireless Broadband service from us you agree to the following:
These terms and conditions are specific for the modems supplied for Wireless Broadband.
5G refers to the next generation of mobile networking. It includes new technologies and standards that have the potential to greatly increase data speeds, responsiveness (lower latency) and massive connectivity of wireless networks. As 5G evolves, standards are being progressively adopted by international bodies along with network and handset manufacturers worldwide.
5G internet uses Australia’s existing mobile network, without wires, to connect to the Internet. For businesses that don’t have the option to connect to the NBN (or would prefer not to) SpinTel 5G internet is a great alternative.
To get your business set-up quickly and easily, simply plug in a supplied modem to a power source and connect to a signal. Within minutes, you can begin downloading or uploading your business files.
5G internet is perfect if you:
We’re proud to be considered as one of the most reliable internet providers, and one of the few to offer 5G.
All you need to get started is a SpinTel supplied 5G modem and SIM card.
Super-fast! In fact, 5G is one of the fastest Internet options available, with an average download speed of 239Mpbs*. This makes it ideal for businesses that need to download large files quickly and seamlessly.
Not satisfied that you’re getting download speeds of at least 50Mbps? Simply report the issue to us and check whether it’s within the terms of our 50Mbps Satisfaction Guarantee. If it is, we’ll confirm your eligibility to cancel your contract without cancellation fees under this guarantee.
Real easy! Your service is ready to use from the moment you receive your SpinTel supplied 5G modem and SIM card. Just plug the modem in and wait for it to search for a signal. It will automatically update the firmware. As soon as the 5G LED light turns green, you’re ready to enjoy super-fast wireless 5G connection in your office. Need help troubleshooting? Try our tips here, or get in touch if you’d like to speak with us.
We recommend positioning the 5G modem near a window, with little to no obstructions. Objects such as large buildings, trees and dense in-building materials (brick walls, insulation etc.) may impact the strength of your 5G signal. If the centre LED light on your modem remains red, check out our troubleshooting tips here, or get in touch so we can help you further
If at any time during the term of your 5G Internet plan you’re not satisfied that you are getting download speeds of at least 50Mbps, or you cannot receive a 5G signal, simply report the issue that you are having to us and we will investigate the issue and check if it’s within the terms of our 50Mbps Satisfaction Guarantee (Guarantee). If it is, we will confirm your eligibility to cancel your contract without cancellation fees under this Guarantee. You must return the supplied 5G device to us in good working order within 30 days of cancellation.
This Guarantee does not affect your rights under any law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value.
If a failure with the service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the service.
The 5G Internet service does not support fixed line telephone, back-to-base alarm, back-to-base medical systems or Static IP address.
For a super-fast Internet service for your business, check out our Wireless 5G Plans above.
You will need to contact SpinTel to ensure that your new service address is eligible for 5G Internet. If eligible, you may be able to continue using your 5G Internet at your new service address.
If you are moving to an area where 5G internet is not currently available, SpinTel will endeavour to provide available services within the new area and will cease providing the existing 5G Internet.
If you choose not to proceed with any home internet service with SpinTel, then you may need to pay a cancellation fee and will need to return any SpinTel supplied 5G devices in good working order, otherwise a non-return fee may also apply.
*Average peak 5G download speed is calculated over the previous 3-month period and is the average speed experienced by a representative group of customers between 7pm and 11pm (the busy time for consumer Internet traffic). Past performance is not an indication of expected future speed. The actual speed you will experience depends on a number of factors, including congestion, placement of the 5G modem in your house, distance from the 5G tower, local conditions, hardware, software, the data source or destination and general internet traffic.
The 5G modem is easy to set-up and connects wirelessly to the 5G mobile network with seamless 4G/LTE backup.
Positioning the 5G modem inside your home as close to the nearest 5G tower as possible is vital for optimal performance. Please be aware that the best position for your 5G modem may not be the same location as your current modem.
Using the "Aus Phone Towers" APP and visual cues from the modem’s LED lights will help you find the best direction and placement in your home.
See technical details (PDF, 176KB)
The modem is a part of the plan so you won’t pay the upfront cost of the modem, but you’ll need to return it when you cancel your service. You'll find out more about this under "Hardware Terms".
Please review our Hardware Rental Terms and Terms & Conditions for more information.