Simplifying WFH For Your Employees: Small Business Phone or PBX System

with our affordable, easy to use digital phone and optional Cloud PBX system (Presentation)

SpinTel’s Hosted PBX includes many useful features such as Call Queueing, PBX Call Groups, Virtual Switchboard IVR, PBX Extension Numbers, Unlimited Outbound Calls and many other useful features all of which are included for free.

Our service is suitable for an ordinary office, a virtual office or several offices in several locations and even your home. We think it’s the most fully featured and best value Australian PBX service you’ll find.

Business PBX with Phone Lines

Low Cost Business Phone

Avoid line rental fees and make digital calls to any landline or mobile number, from virtually anywhere on any device. Enjoy exceptional call quality on a stable internet connection.

#1 Virtual PBX for Small Business

Experience the same functionality and technology used by large organizations, minus the expensive equipment, with Virtual PBX.
Access advanced features such as voicemail to email, IVR, call queuing, call recording and more.
Futureproof your small business, at a fraction of the cost with VOIP and Cloud PBX.


Get your new employees going within 1 business day to keep your business running smoothly.


We know you need flexibility, so we simply don't lock you into contracts and minimum terms.


Pay month-to-month with nothing tying you down. We like to make things easy.

1. Choose your phone plan and number of lines

Free Trial: Cloud PBX

A cloud-based business phone system that offers enterprise-grade calling features, improves reliability and enables mobile users and locations.
$/mth after the 30 day trial, full features available here

Number of lines
Unlimited Calls
Unlimited Australian landline & mobile calls
Number of lines
Unlimited Calls +
Unlimited Australian landline & mobile calls
State-of-the-art Handset (GRP2612)
Auto-attendant Feature
Music on Hold


2. Choose your handset

Add a dedicated fax line

Add a dedicated fax number, pay for calls only, no line rental charges apply. Full rates available here

Your plan summary

Minimum total cost: $0.00.
Upfront Charges
+ $0.00 Handset
+ $0.00 Postage


IVR (Menu Options)

Interactive Voice Response - "Press 1 for Sales, Press 2 for Service" - followed by sub menus. Customers must provide recording to SpinTel to create the IVR.


Queues are used by the system to place your customer’s calls in a queue until a resource becomes available. Advertisements or music can be played while on hold.


A conference allows a group of people to participate in a phone call. When users leave or arrive they can be announced, a maximum number of participants can also be set.

Extension Dialling

Each user on the system is allocated an extension and can be called via this extension. Extensions can be located anywhere in Australia, thereby providing you with free calls between locations.

Park Call

Park a caller and a voice prompt reads out what slot they are using (for example, slot 701). Another person who needs to pick up the call dials 701 to answer the parked call.

Call Transfer

A call can be placed on hold while you call another extension, which allows you to have a private conversation before the caller on hold is connected to the new extension.


You can have voicemail on each extension, and passcodes can be set to restrict access.

Voicemail to Email

This simply attaches any voicemails into an email as an audio file and emails them to the recipient.

Ring Groups

"Ring Groups" sends a call to be received by more than one internal extension. The option is used most often for picking up calls received on a certain line and sending them to a certain department.

Time Conditions

This feature allows you to configure times of day when a certain IVR or call flow takes place. For example: Outside of business hours calls might divert to mobile or they might be greeted by a prompt that says, "We are closed, please call back between 9am and 5pm".

Call Recording

Crucial to certain endeavours. In most situations, recorded data is used later during-decision making processes that affect operations, to improve productivity. Data aggregated from recordings works into training material, provides analytics during reviews and assists in special scenarios.

Music On Hold

Play custom music or advertisements while your customers are waiting for you to answer their call. SpinTel offers a default 'free' music file if you can’t provide your own.

CDR Call Reporting

Some call reporting functionality provided.


Announcements are recordings plus an action. An announcement is configured in such a way that it, first of all, plays the announcement/recording, and can then perform an action afterwards.

Speed Dial

Use short dial strings to call other people. For example, 01 might dial the CEO's mobile number.


This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

You'll generally receive your first bill when your service is activated. It will contain any set up and other one-off charges such as modem charges, as well as a pro-rata charge till the end of the billing period.

Your second bill will contain a full month's charge for your services and will generally be received about the same time each month. You can read more about our billing here.


All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • All prices include GST.
  • Only available to small to medium business customers.
  • Service is billed monthly in advance.
  • Payments are to be made by Direct Debit or Credit Card.
  • No flagfall applies to all calls.
  • Mobile and International Calls are charged per 30 seconds.
  • 30 days required in writing for cancellations.
  • All plans are subject to our Acceptable Use Policy (AUP).
  • Calls to 13 & 1300 numbers are charged at 35¢ per call.
  • Calls to 1800 numbers are free.
  • You may change plans any time for the following monthly billing cycle.
  • SpinTel provides no guarantee that the DID number allocated will be a local call for third party callers in your area. This must be confirmed with the third party's voice carrier.
  • VoIP services are generally activated within one business day.
  • Unfortunately DID Numbers are not available for the Northern Territory.
  • If in the event you call an emergency services number from this VoIP service, you must advise the operator of your current location.
  • The service will be delivered over the Optus Wholesale network
  • To see our international voip rates, click here.



Handsets for business

Choose from a range of high-quality phones that fit different business needs.


No-fuss termination

We don't have a minimum term so you can cancel anytime with no fees at all.


Great built-in features

Call queues, conferences, IVR, call transfer, call recording, voicemail and much more included for free.


Our award winning customer service team is always ready for your call. You'll hear the difference not only in the quality of the call but also in the quality of the service. We'll happily talk to you about your requirements and guide you through the process of setting everything up.


We've made helping Australian businesses our business. As a fast-growing company ourselves we know exactly what a business needs to be successful when it comes to connectivity. Which is why all our plans are designed to be easy to understand, and easy to change.


Our friendly sales team can answer all of your technical and business questions to help you make the right choice.


Our gurus will help you get started, and happily help you out.