Build your perfect PBX
Select your PBX Plan
per month
Unlimited Australian landline & mobile calls. Check our rates.
Unlimited Calls
1 Lines is the recommendation for you*
*Based on business size & call usage.
Would you like to include a handset?
Would you like to include our 30 days Cloud PBX trial?
*$/mth after the 30 days trial, full features available here.
Your plan summary
<Unlimited Calls> Plan x 1  phone lines
One off setup costs
+ $0.00 Hardware
+ $0.00 Postage
Total setup + first month


IVR (Menu Options)

Interactive Voice Response - "Press 1 for Sales, Press 2 for Service" - followed by sub menus. Customers must provide recording to SpinTel to create the IVR.


Queues are used by the system to place your customer’s calls in a queue until a resource becomes available. Advertisements or music can be played while on hold.


A conference allows a group of people to participate in a phone call. When users leave or arrive they can be announced, a maximum number of participants can also be set.

Extension Dialling

Each user on the system is allocated an extension and can be called via this extension. Extensions can be located anywhere in Australia, thereby providing you with free calls between locations.

Park Call

Park a caller and a voice prompt reads out what slot they are using (for example, slot 701). Another person who needs to pick up the call dials 701 to answer the parked call.

Call Transfer

A call can be placed on hold while you call another extension, which allows you to have a private conversation before the caller on hold is connected to the new extension.


You can have voicemail on each extension, and passcodes can be set to restrict access.

Voicemail to Email

This simply attaches any voicemails into an email as an audio file and emails them to the recipient.

Ring Groups

"Ring Groups" sends a call to be received by more than one internal extension. The option is used most often for picking up calls received on a certain line and sending them to a certain department.

Time Conditions

This feature allows you to configure times of day when a certain IVR or call flow takes place. For example: Outside of business hours calls might divert to mobile or they might be greeted by a prompt that says, "We are closed, please call back between 9am and 5pm".

Call Recording

Crucial to certain endeavours. In most situations, recorded data is used later during-decision making processes that affect operations, to improve productivity. Data aggregated from recordings works into training material, provides analytics during reviews and assists in special scenarios.

Music On Hold

Play custom music or advertisements while your customers are waiting for you to answer their call. SpinTel offers a default 'free' music file if you can’t provide your own.

CDR Call Reporting

Some call reporting functionality provided.


Announcements are recordings plus an action. An announcement is configured in such a way that it, first of all, plays the announcement/recording, and can then perform an action afterwards.

Speed Dial

Use short dial strings to call other people. For example, 01 might dial the CEO's mobile number.


This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

You'll generally receive your first bill when your service is activated. It will contain any set up and other one-off charges such as modem charges, as well as a pro-rata charge till the end of the billing period.

Your second bill will contain a full month's charge for your services and will generally be received about the same time each month. You can read more about our billing here.


All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • All prices include GST.
  • Only available to small to medium business customers.
  • Service is billed monthly in advance.
  • Payments are to be made by Direct Debit or Credit Card.
  • No flagfall applies to all calls.
  • Mobile and International Calls are charged per 30 seconds.
  • 30 days required in writing for cancellations.
  • All plans are subject to our Acceptable Use Policy (AUP).
  • Calls to 13 & 1300 numbers are charged at 35¢ per call.
  • Calls to 1800 numbers are free.
  • You may change plans any time for the following monthly billing cycle.
  • SpinTel provides no guarantee that the DID number allocated will be a local call for third party callers in your area. This must be confirmed with the third party's voice carrier.
  • VoIP services are generally activated within one business day.
  • Unfortunately DID Numbers are not available for the Northern Territory.
  • If in the event you call an emergency services number from this VoIP service, you must advise the operator of your current location.
  • The service will be delivered over the Optus Wholesale network
  • To see our international voip rates, click here.
PBX Features
sent to email.
Never miss a message.
Interactive Voice Response (IVR).
Press 1 for
X, 2 for Y.
person ring.
Ring the phones of multiple people.
Easy hold, park and transfer.
Process more calls than ever.
Connect with team members with ease.
Keep track of customer satisfaction.
Why SpinTel PBX
Save with Line Pooling.
Per-user pricing adds up when you add users. SpinTel PBX comes with Line Pooling that gives you more users per line and saves you money as you grow.
Pro features, small prices.
With SpinTel PBX advanced Telephony features you can project big business professionalism without breaking the small business bank.
Cloud security.
SpinTel PBX is Cloud based, which means there are no messy wires and wall boxes, and everything is managed securely online, in the Cloud.
The PBX Report.


Our friendly gurus are ready and waiting to help you choose the best plan for you.