Let us help you keep in touch with your loved ones with our competitive international calling rates.
As if it wasn't already good enough, we'd also like you to enjoy a low rate of $1.98 on landline calls for the first hour to any of the countries below. Flagfall may apply, please consult your plans Critical Information Summary for more information.
For call rates to a specific country please select it from the list below.
This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.
The table below provides an estimate on how long most orders take, note that delivery times may vary (in some cases considerably) due to infrastructure issues.
|Order Type||Average ETA||More Information|
|Mobile||3-4 Business Days||Mobile Setup Process|
|Residential Telephone||1-5 Business Days||Telephone Setup Process|
|Business Telephone||1-5 Business Days||Business Phone Setup Process|
|Business VoIP||1-2 Business Days||VoIP Setup Process|
|Broadband Bundles||6-14 Business Days||Broadband Bundle Setup Process|
|Business Bundles||6-14 Business Days||Business Bundles Setup Process|
|NBN Bundles||9-24 Business Days (much faster with existing NTD)||NBN Setup Process|
We have two bill runs that dispatch invoices on either the 7th, or 21st of the month.
Some customers receive a bill before their entire order is completed.
For example, a customer has ordered a bundle, and their phone was connected before the broadband. If a bill run is scheduled after this then you will receive an invoice for the active service.
This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.
Data capped when you reach your limit
Check out here
Track your usage any time by logging into My Account
Bundle your mobile for special plans
Buy extra data during the month to avoid being capped
We will let you know when you reach 50%, 85%, and 100% of your usage limit
Our phone pack helps you avoid any unexpected phone bills, call any local, national or mobile number within Australia for as long as you want.
Login to our user portal to change your plan at any time, your plan change will start for your next billing cycle.
Modem Router with Voip This 3-in-1 wireless gateway supports any NBN/DSL network configuration. Both the DSL and WAN connection options will deliver a fast and powerful Internet connection to your home or office.
The digital heart of your home delivers the ultimate broadband experience with triple play services and next generation wireless connectivity with ultra-fast speeds. The NF18ACV is a smart residential VDSL2/ADSL2+ gateway designed to connect to VDSL and ADSL networks as well as NBN & UFB Fibre services to deliver the fastest available broadband speeds and performance at home.
|2 Voice ports|
|Next generation WiFi 802.11 AC1600|
|Spec Sheet||Spec Sheet||Spec Sheet|
“We had to move service provider for a number of reasons. Your staff were very understanding and helpful in having this happen. Thanks for all the help, understanding and support.”
“I found the representative extremely friendly and very helpful. He told me about new rates so I get better service for my money, which will take effect next month. Changed details for my contact and was generally a nice person and very professional.”